Quick Summary
Identity is a popular fashion store in South Africa with 147 stores. Customers can use their Identity card to shop online at identity.co.za and truworths.co.za, or use their Truworths clothing account on the Truworths website and their Identity clothing account on the Identity website. Opening an Identity account offers benefits such as fashion vouchers and flexible payment options. For any questions, customers can reach out to the Customer Care team.
Introduction
Identity is a popular fashion store in South Africa, known for its bold and statement-making clothing. With 147 stores across the country, Identity offers trendy fashion at affordable prices. Whether you’re looking for edgy streetwear or stylish formal wear, Identity has something to suit every style.
One of the key features that sets Identity apart is their convenient shopping experience. They have implemented a single sign-in login system that can be used on both identity.co.za and truworths.co.za websites. This means that if you already have an account on identity.co.za, you can use the same login details to access your account on truworths.co.za as well.
For new customers who haven’t registered yet, creating a new login will allow them to shop seamlessly between both websites without any hassle. It’s all about making it easier for shoppers to find what they love from either brand with just one set of credentials.
Payment Options
In terms of payment options when using your ID card at these stores – whether online or in-store – there are two main methods available:
- Credit Card: You can conveniently make payments using your credit card directly through both sites – identity.com.au and truworths.com.au – ensuring secure transactions while enjoying seamless shopping experiences.
- Clothing Account: If you prefer not to use a credit card but still want flexibility with payments over time, you also have another option. You may choose Truworths’ clothing account on the Truworths website and your Identity Clothing Account on the Identity website. This allows you to purchase items now and spread out payments over 6 or more months depending on your preference and terms agreed upon with the seller. This is a great option for those who want to enjoy shopping without immediate financial burden.
Customer Care
If ever questions arise regarding this process or anything else related to your ID card usage at these stores, Identity’s Customer Care team is always ready to assist. You can reach out to them via email at online@identity.co.za or by phone on 021 460 2426. Their customer care specialists are available from 9am-5pm Monday-Friday and will be happy to provide you with any information or clarification you may need.
So whether you’re a fashion enthusiast looking for the latest trends or simply in need of some stylish wardrobe essentials, Identity is your go-to store. With their wide range of fashionable clothing and convenient shopping experience across both identity.co.za and truworths.co.za websites, it has never been easier to express yourself through fashion while enjoying great deals at affordable prices.
What is Identity?
Identity is a popular fashion store in South Africa that offers an extensive range of trendy and fashionable clothing. With 147 stores spread across the country, Identity has become a go-to destination for individuals looking to make bold fashion statements without breaking the bank.
At Identity, you can find an impressive collection of stylish apparel designed to cater to various tastes and preferences. Whether you’re searching for casual wear or something more formal, their wide selection ensures there’s something for everyone.
What sets Identity apart from other retailers is its commitment to providing affordable fashion options without compromising on style or quality. They understand that staying up-to-date with current trends shouldn’t come at exorbitant prices. That’s why they strive to offer customers accessibly priced garments while still delivering cutting-edge designs.
From vibrant prints and eye-catching patterns to sleek silhouettes and modern cuts, every piece available at Identity reflects contemporary aesthetics tailored specifically for those who want their outfits to stand out from the crowd.
With convenient locations throughout South Africa, finding your nearest identity store won’t be difficult no matter where you are located within the country. So whether it’s updating your wardrobe essentials or adding some statement pieces into your closet rotation – visit one of their many outlets today!
Using your Identity card
Identity offers a convenient shopping experience by allowing customers to use their Identity card on both identity.co.za and truworths.co.za. With a single sign-in login, you can access both websites seamlessly without the need for multiple accounts.
Existing Customers
For existing customers who already have an account on identity.co.za, simply use your login details to log in to truworths.co.za as well. This means that you don’t have to create a new account or remember different usernames and passwords for each website.
New Customers
If you are new to Identity and Truworths online shopping, creating a new login is quick and easy. Just follow these steps:
- Visit either identity.co.za or truworths.co.za.
- Look for the “Sign In” or “Register” button at the top of the page.
- If you’re on identity.co.za:
- Click on “Register”.
- Fill in all required information such as name, email address, contact number, etc.
- Create an eight-character password that contains at least one number, letter, special character, and capital letter.
- If you’re on truworths.co.za:
- Click on “Register Now”.
- Fill out the form with personal details like ID Number, Name, Surname, Email Address, Contact Details, etc.
- Once completed, go back to the home screen and enter the username and password created during the registration process.
Once registered, you can use this same login across both websites, enjoying seamless browsing between them. You also have flexibility when it comes to payment options. On both sites, you may choose to pay using credit cards. Alternatively, on the Truworths site, your clothing account from their store can be used. And similarly, on Identity’s website, you may utilize your clothing account opened specifically through them. This gives you more choices and convenience while making purchases.
With the convenience of a single sign-in login and flexible payment options, shopping at Identity has never been easier. Whether you’re an existing customer or new to their online platforms, enjoy a seamless experience across both identity.co.za and truworths.co.za with your Identity card.
Applying for an Identity account
If you’re interested in enjoying the benefits of being an Identity customer, applying for an Identity account is a simple and straightforward process. Here’s everything you need to know about how to apply:
Overview:
To start your application, visit the official website of Identity at identity.co.za. The online application allows individuals who meet certain requirements to create their own personal accounts.
Requirements:
Before proceeding with your application, please ensure that you are 18 years or older and have either a South African ID or passport. These documents will be required during the registration process.
Application Process:
- Visit identity.co.za on your preferred web browser.
- Look for the “Apply” button located on top of the page and click it.
- You’ll then be directed to a new page where you’ll find all necessary details needed for creating your account.
- Fill in all required information accurately including contact details such as telephone number and valid email address.
- Create a strong password consisting of eight characters which should include at least one number, letter (capitalized), special character (@,#,$,%,&) etc., ensuring its uniqueness but easy enough not forget easily.
- Read through carefully before agreeing with terms & conditions by ticking off appropriate boxes provided below form fields section.
- Once completed filling out these forms press submit button found bottom right corner screen after reviewing entered data once more time just make sure there no mistakes made while entering any detail into respective field box area given above mentioned steps earlier part this paragraph here now we can move onto next step our journey towards becoming proud owner brand-new shiny fresh looking stylish fashionable trendy clothing items available exclusively only from us!
Affordability Assessment:
As part of their commitment to responsible lending practices, Identity conducts affordability assessments when processing applications. This assessment ensures that customers are able to manage credit responsibly without experiencing financial strain. If approved, you will receive confirmation via email regarding the status of your application.
Customers without a South African ID:
If you do not have a valid South African ID, don’t worry! You can still apply for an Identity account by visiting the nearest Identity clothing store. Simply head to the cash desk and ask one of our friendly staff members for assistance with your application. They will guide you through the process and help ensure that everything is completed correctly.
By following these steps, you’ll be well on your way to becoming an official member of the Identity family. Enjoy exclusive benefits such as fashion vouchers worth R750, flexible payment options over 6 or 12 months, and access to exciting promotions through their loyalty program – IDREAM!
Note: The content provided above has been written based on information from external sources mentioned in previous messages.
Benefits of opening an Identity account
Opening an Identity account comes with a range of benefits that enhance your shopping experience and provide added value. Here are some key advantages to consider:
1. Fashion Vouchers:
By becoming an Identity account holder, you gain access to exclusive fashion vouchers worth R750. These vouchers can be used towards your purchases at any participating Identity store or on their official website.
2. Flexible Payment Options:
Identity offers the convenience of flexible payment terms for its customers. As an account holder, you have the option to pay over 6 or 12 months, making it easier to manage your budget while still enjoying trendy fashion pieces from their collection.
3. IDREAM Loyalty Program:
When you open an identity clothing account, you automatically become part of their loyalty program called IDREAM (Identity Rewards Everything About Me). This program provides additional perks and rewards exclusively tailored for loyal customers like yourself.
4. Sales and Promotions Information:
As a member of the IDREAM loyalty program, you will receive regular updates about upcoming sales events, promotions, and special discounts. This ensures that as soon as there is something exciting happening at Identity, you’ll be among the first ones in line!
With these enticing benefits awaiting those who choose to open up an Identity Account, it’s clear why so many South Africans opt to take advantage of this opportunity. Enjoy fashionable clothes, fantastic savings, and convenient payment options by signing up today!
Making payments for an Identity account
When it comes to making payments for your Identity account, the store offers several convenient options. Whether you prefer online transactions or in-store payment methods, there is a solution that suits your needs.
1. Online via the Identity Account page:
One of the easiest ways to make a payment on your Identity account is through their website’s dedicated “Account” section. Simply log in using your credentials and navigate to the payment portal where you can securely enter your credit card details and complete the transaction.
2. Through online shopping profiles:
If you have set up an online shopping profile with Identity, you can link it directly to your identity.co.za login information. This allows for seamless integration between browsing products and managing payments within one platform.
3. In-store at the cash desk:
For those who prefer traditional face-to-face interactions when handling financial matters, visiting any physical retail location will allow customers to settle their bills at designated cash desks conveniently located inside each store.
4. Online banking or EasyPay (select stores):
Identity also provides alternative means of paying off outstanding balances by partnering with various banks’ secure online platforms as well as offering access points such as EasyPay terminals available at select locations across South Africa.
With these multiple avenues provided by Identity, you can choose the payment method that best suits your preferences and convenience.
Forgot Password and Truworths cardholders
If you have forgotten your Identity password, don’t worry! Resetting it is a simple process. Just follow these instructions:
- Visit the login page on either identity.co.za or truworths.co.za.
- Look for the “Forgot Password” option and click on it.
- You will be prompted to enter your registered email address associated with your Identity account.
- After entering your email address, click on the “Reset Password” button.
An email will be sent to you with further instructions on how to reset your password securely.
Please note that if you are a Truworths cardholder, you can use this card at any Identity store as well since Truworths Limited is Identity’s credit provider.
However, when placing orders at Identity, please remember that they can only be made through their official website or by visiting one of their stores in person; phone or email orders are not accepted.
So whether you need assistance resetting your password or want to make purchases using an existing Truworths card at an IDENTITY store near you – rest assured knowing there are convenient options available just for customers like yourself!
For more information about passwords resets and other inquiries related to shopping experiences between both websites (identity.co.za & truworhtsclothing.com), feel free reach out our Customer Care team via online@identity.co.za or 021 460 2426 from Monday-Friday during business hours (9am-5pm).
Frequently Asked Questions
FAQ 1: Can I use my Identity card at any store?
Yes, you can use your Identity card at any of the 147 stores across South Africa. Whether you’re shopping in-store or online, your Identity card will be accepted as a form of payment.
FAQ 2: How do I apply for an Identity account online?
To apply for an Identity account online, follow these steps:
- Visit the official website identity.co.za.
- Click on “Account” located on the top right corner of the homepage.
- Fill in all required details including personal information and contact details.
- Agree to the terms and conditions by checking the box provided.
- Create a strong password that contains at least one number, letter, special character, and capital letter (e.g., MyIdentity123!).
- Click on “Apply” to submit your application.
If you don’t have a South African ID or passport but still want to open an account with Identity clothing store, you need to visit their nearest physical location where they’ll assist you further.
FAQ 3: What are the benefits of opening an Identity account?
By opening an Identity account, customers enjoy several benefits such as:
- Receiving R750 fashion vouchers upon successful approval
- The option to pay over six months or twelve months depending on customer’s preference
- Accessing exclusive loyalty program called IDREAM which provides additional perks like early access sales, promotions, etc.
FAQ 4: How can I make payments for my Identity account?
Making payments for your Identity account is easy and convenient. You can choose from various options available:
- Online via the Identity Account page using credit cards or debit cards.
- Through online banking platforms if supported by your bank.
- In-store at the cash desk when making a purchase in person.
FAQ 5: What should I do if I forget my Identity password?
If you have forgotten your Identity password, don’t worry. Follow these steps to reset it:
- Go to the login page on identity.co.za.
- Click on “Forgot Password” located below the login form.
- Enter the email address associated with your account and click “Submit”.
- You will receive an email with instructions for resetting your password. Follow those instructions to create a new secure password.
FAQ 6: Can I use my Truworths card at Identity?
Yes, as Truworths Limited is the credit provider for both brands, you can use your Truworths card at Identity stores or online on their official website (identity.co.za). This allows you greater flexibility in managing payments and purchases across both brands.
FAQ 7: Can I place orders at Identity by phone or email?
No, unfortunately orders cannot be placed over phone or email. You can only place orders through their official website (identity.co.za) or by shopping in-store.
