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How To Sim Swap Telkom?

Quick Summary

This blog post provides a comprehensive guide on how to do a Telkom SIM swap. It covers the process of doing a SIM swap at a Telkom branch, as well as doing a SIM swap online through the My Telkom portal. The post also includes information on how to check your Telkom phone number and answers frequently asked questions about the SIM swap process.


A Telkom SIM swap is a process that allows you to change your SIM card without changing your phone number. This can be useful in various situations such as upgrading phones, switching networks, traveling abroad, or getting a new number. It also enhances security by ensuring that only devices linked to the specific SIM have access to stored data.

Many people wonder if they can do a Telkom SIM swap at home. However, it’s important to note that although certain aspects like checking your phone number and RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) can be done from the comfort of your own home using online platforms or USSD codes provided by other service providers; for an actual Telkom SIM swap, you need to visit a physical Telkom branch.

In this article, we will discuss both options – doing a Telkom SIM swap at a branch and doing it online through the MyTelkcom portal. We’ll provide step-by-step instructions on how each method works so you can choose which one suits you best based on convenience and preference.

So whether you prefer visiting stores personally or handling things digitally from wherever you are with just an internet connection – read on!

What is a Telkom SIM swap?

A Telkom SIM swap refers to the process of changing your existing Telkom SIM card with a new one. This can be done for various reasons, such as upgrading phones, switching networks, traveling abroad, or getting a new number. A SIM swap ensures that only devices linked to the specific SIM have access to stored data and enhances security.

During a Telkom SIM swap, you will receive a new physical sim card which needs to be activated in order for it to work on your device. It’s important to note that while certain aspects like checking your phone number and RICA can be done at home using USSD codes or online platforms provided by telcos; however activating the newly acquired sim requires visiting an authorized store branch.

Telkom offers two methods for doing a Sim Swap – either through their branches or via their online portal called MyTelkcom.

Doing a Telkom SIM swap at a Telkom branch

If you prefer to do your Telkom SIM swap in person, you can visit any authorized Telkom store or outlet. Here are the steps involved in doing a Telkom SIM swap at a branch:

1. Purchasing a Telkom starter pack:

  • Before visiting the store, make sure to purchase a new Telkom starter pack.
  • The starter packs are available for purchase from various retail stores and online platforms.

2. RICA the new SIM card:

  • Once you have purchased the starter pack, it’s important to register (RICA) your new SIM card.
  • To complete this process, ensure that you have all necessary identification documents such as an ID book/card or passport.

3. Visiting a Telkom store with valid identification and proof of residence:

  • Take your newly registered SIM card along with valid identification documents and proof of residence with you to the nearest authorized Telkom branch or retail outlet.
  • Valid forms of identification include an ID book/card, passport, or driver’s license.
  • Proof of residence can be in the form of a bill statement, recent bank statement, or payslip that clearly shows your name and service address.

4. Activating the new SIM card:

After arriving at the Telkom store, you will need to activate the new SIM card. The staff members will assist you in the process by verifying the documents provided and activating your new SIM card on their system. This step is important as it ensures proper functionality and your security when using the services provided by Telkom.

5. Completing the SIM swap process:

Finally, the staff members will guide you through the remainder of the SIM swap process, which involves transferring your existing number and account details to the new SIM card. This step may take a few minutes to complete, and you will be provided with a new SIM card that is ready for use.

By following these steps and visiting an authorized Telkom store or outlet, you can easily do your Telkom SIM swap in person. Remember to bring all the necessary documents and identification as mentioned above to ensure a smooth process.

Doing a Telkom SIM swap online

Doing a Telkom SIM swap online offers several benefits compared to visiting a physical store or contacting customer service. It allows users to change their SIM card without the hassle of leaving their homes, making it convenient and time-saving. Here is how you can do a Telkom SIM swap online:

1. Logging into the My Telkom portal:

– Visit the official website of Telkom.

– Look for the “My Account” section on the homepage.

– Click on “Login” and enter your username and password.

2. Accessing the SIM Swaps tab:

– Once logged in, navigate to your account dashboard.

– Locate and click on the “SIM Swaps” tab or option.

3. Following prompts for the SIM swap process:

The system will guide you through each step of swapping your old sim with new one by providing clear instructions along with necessary information such as verifying personal details like ID number etc., selecting appropriate options related network type (prepaid/postpaid), choosing desired plan if applicable before proceeding further until completion where confirmation message displayed indicating successful transaction has been made successfully completed which means that now both devices have access stored data linked specific sims ensuring security measures are place only authorized individuals able use them accordingly preventing unauthorized usage potential threats associated loss sensitive information privacy concerns arise due compromised device(s).

4. Ensuring both Sim cards are active & compatible:

Before initiating an Online Swap ensure that Both Sims Active Compatible otherwise may face issues during activation process resulting failure complete task hand leading inconvenience wasted effort spent attempting resolve problem encountered later stage avoid unnecessary delays complications double-check compatibility status current phone model make sure supports technology used Network provider also verify whether existing activated properly functioning order proceed smoothly without any hiccups way save yourself from frustration disappointment caused inability perform intended action expected manner required specifications met beforehand prevent encountering difficulties down line.

5. Having relevant account details & sufficient airtime:

To successfully complete the online SIM swap process, you will need to have relevant account details readily available. This includes your Telkom account number or mobile phone number linked to the old SIM card. Additionally, ensure that you have sufficient airtime on your current prepaid plan or an active contract with enough minutes and data.

6. Ensuring enough space on both devices for data transfer:

Before initiating a SIM swap online, make sure there is ample storage space available on both devices involved in the process. This ensures smooth transfer of contacts, messages, photos and other important files from the old SIM card to the new one.

Checking your Telkom phone number

To check your Telkom phone number, you can simply dial *1# on your device. This will display the mobile number associated with the SIM card inserted in that particular device.

It’s important to note that there is no quick Telkom SIM swap self-service number or USSD code available specifically for checking your phone number. However, by using the *1# shortcode, you can easily retrieve this information without any hassle.

By dialing *1#, you’ll be able to see and verify the active telephone line linked to your current Telkom SIM card. This feature comes in handy when trying to confirm which specific mobile account is being used on a multi-SIM capable smartphone or if you have multiple devices with different numbers.

Remember that it’s always good practice to double-check and ensure accuracy when providing others with contact details or updating personal records tied directly to a specific telephone line. By utilizing this simple method of dialing *1#, verifying and sharing accurate information becomes effortless.

So next time someone asks for verification of their own contact details while using a Telkom service provider network connection – remind them about quickly retrieving such data through an easy-to-use process like entering “* one #”.

Frequently Asked Questions

Can I do a Telkom SIM swap at home?

No, you cannot do a Telkom SIM swap at home. Contrary to popular belief, the process of doing a Telkom SIM swap requires visiting a physical branch.

How much does a Telkom SIM swap cost?

The cost of doing a Telkom SIM swap is only for purchasing the new SIM card, which is currently priced at R1. There are no additional charges involved in the swapping process itself.

Can I check my Telkom phone number at home?

Yes, you can check your Telkom phone number from the comfort of your own home by dialing *1# on your device. This will display your current phone number associated with that particular SIM card.

Is there a quick Telkom SIM swap self-service number or USSD code available?

Unfortunately, no. There is no quick Telkom SIM swap self-service number or USSD code available at the present time. However, you can still visit a physical branch or take advantage of the online options to do your SIM swap with Telkom.

What documents do I need for a Telkom SIM swap at a branch?

When visiting a branch to do a Telkom SIM swap, you will need to bring a valid form of identification, such as your ID book, passport, or driving license. Alongside this, you also must provide proof of residence. This could be in the form of a recent utility bill, bank statement, rental agreement, and so on. It’s important to make sure that all the documents are valid and up-to-date before heading to a branch for your sim swap process.

Can I do a Telkom SIM swap online if I have a prepaid account?

Yes, it is certainly possible to do a Telkom SIM swap online even if you have a prepaid account. The process is straightforward and can be accomplished by logging into your My Telkom portal, accessing the SIM Swaps tab, and following the prompts provided.

Can I do a Telkom SIM swap online if I have a contract account?

Yes, you can do a Telkom SIM swap online regardless of whether you have a prepaid or contract account. The online sim swap process is available to all Telkom postpaid customers as well.

How long does a Telkom SIM swap take?

The duration for completing the Telkom SIM swap can vary depending on various factors such as network congestion and verification processes. In general, it usually takes around 24 hours for the new SIM card to be activated and fully functional.

Can I do a Telkom SIM swap if my phone is locked?

No, in order to successfully complete the Telkom SIM swap, your phone must not be locked. If your device is in a locked state, it will prevent you from using a newly activated SIM card. Therefore, before initiating the swapping process, make sure that your phone is unlocked.

Can I do a Telkom SIM swap if I have outstanding payments on my account?

If there are any outstanding payments on your account with Telkom, it may impact your ability to perform a successful sim swap. In such cases, we recommend settling any dues before attempting to swap. Satisfying all financial obligations with the telecom provider will assist in a smooth and successful transfer of services.


  1. https://briefly.co.za/facts-lifehacks/services/138317-how-a-telkom-sim-swap-home-check-phone-number/
  2. https://askly.co.za/how-to-do-telkom-sim-swap-online/
  3. https://rica.telkom.co.za/

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