web analytics

How To Reverse Ewallet?

Quick Summary

In this blog post, we explore the topic of reversing eWallet transactions in South Africa. We discuss the steps to reverse a transaction using the FNB App and other methods, such as contacting the recipient or the eWallet provider. We also provide tips for successfully reversing eWallet transactions and address frequently asked questions.


The use of digital payment systems has become increasingly popular in recent years, providing a convenient and efficient way to send and receive money. One such system is the eWallet offered by First National Bank (FNB) in South Africa. However, there may be instances where you need to reverse an eWallet transaction due to various reasons.

In this blog post, we will explore how you can reverse an eWallet transaction using different methods including the FNB App as well as other alternatives. We’ll also provide some tips for successfully reversing these transactions and address frequently asked questions regarding the process.

Whether you accidentally sent funds to the wrong recipient or made a mistake with your transfer details, understanding how to reverse an eWallet transaction can help alleviate any financial concerns that may arise from such situations.

Stay tuned as we guide you through step-by-step instructions on reversing your eWallet transactions!

What is an eWallet?

An eWallet, short for electronic wallet, is a digital system that allows users to send and receive funds through their mobile devices. It provides a convenient way to make payments without the need for physical cash or traditional banking methods.

In South Africa, one popular example of an eWallet service is offered by First National Bank (FNB). With FNB’s eWallet system, customers can transfer money instantly to anyone with a valid cellphone number. The recipient does not need to have a bank account; they simply receive the funds in their own virtual “wallet” linked to their phone number.

eWallets are commonly used for various purposes such as sending money between family members or friends, paying bills remotely, making online purchases securely without sharing credit card details directly with merchants, and even receiving salary payments from employers.

The convenience of using an e-wallet lies in its accessibility – transactions can be done anytime and anywhere as long as there is internet connectivity on your device. Additionally, e-Wallet services often come equipped with additional features like transaction history tracking which helps you keep tabs on your spending habits.

Why would you want to reverse an eWallet transaction?

eWallet transactions have become increasingly popular due to their convenience and ease of use. However, there may be instances where you might need or want to reverse a transaction made through an eWallet system like the one offered by First National Bank (FNB). Here are some common reasons why individuals may seek to reverse an eWallet transaction:

1. Accidental transfer

One of the most common reasons for wanting to reverse an eWallet transaction is making a mistake while entering the recipient’s details. It could be as simple as typing in the wrong cellphone number or selecting the incorrect contact from your phonebook.

2. Fraudulent activity

Unfortunately, online scams and fraudulent activities are prevalent today. If you suspect that someone has gained unauthorized access to your account or if you’ve been tricked into sending money under false pretenses, reversing the e-wallet payment becomes crucial.

3. Disputed goods/services

In certain cases, after completing a purchase using your mobile wallet funds, it might become apparent that what was promised isn’t being delivered as expected – either substandard quality products received or services not rendered at all.

4. Unauthorized charges/transactions

There can also be situations where unknown/unauthorized transactions occur on your account without any knowledge about them; this prompts users to immediately seek reversal options.

It’s important to always double-check before confirming any financial transfers via electronic wallets since once processed successfully, they’re generally considered irreversible unless specific steps are taken promptly.

Can eWallet transactions be reversed?

eWallet transactions are generally considered to be irreversible. Once the funds have been sent and received by the recipient, it can be challenging to reverse the transaction. This is because eWallet systems like those offered by First National Bank (FNB) in South Africa and Botswana are designed for quick and convenient transfers of money.

However, there may still be steps that you can take if you find yourself needing to reverse an eWallet transaction. It’s important to note that these steps might not always guarantee a successful reversal, but they could increase your chances of recovering the funds.

Contact the recipient

One option is contacting the recipient directly and requesting them to return or refund the amount transferred through their mobile wallet account. If both parties agree on reversing the transaction, this method can often resolve any issues quickly without involving additional parties.

Contact the eWallet provider

Another approach involves reaching out to FNB or whichever provider manages your specific e-wallet system. Explain your situation clearly and provide all relevant details such as dates, amounts involved in transfer along with proof of payment where possible.

It’s worth noting that even though providers understand customer concerns regarding accidental payments or fraudulent activities; however, each case will likely undergo careful review before determining whether a reversal is feasible.

Dispute with bank/credit card company

In some cases when direct communication fails between sender & receiver, disputing the unauthorized charge with the bank/credit card company associated with the funding source used during the initial loading process into eWallets becomes another viable solution.

Seek legal advice

If none of these options work, you may need to seek legal advice from professionals who specialize in financial disputes. They would guide you further based on local laws governing electronic fund transfers.

While attempting reversals, it’s crucially important to keep track of every detail related to each step taken, including conversations held via phone calls, email exchanges, etc. This documentation helps immensely while escalating the matter to higher authorities within the organization managing the respective eWallet platform.

Lastly, to avoid potential complications arising due to errors made when sending money to unfamiliar recipients, it’s always recommended to double-check the recipient’s details before initiating any transaction.

How to reverse an eWallet transaction using the FNB App

Step 1: Open the FNB App

To begin reversing an eWallet transaction using the FNB App, you will need to open the app on your mobile device. Ensure that you have a stable internet connection and log in with your credentials.

Step 2: Navigate to the eWallet section

Once logged into the FNB App, navigate to find and select the “eWallet” section. This is usually located within banking or transactions options. Look for any icons or labels related specifically to e-wallets.

Step 3: Selecting The Transaction To Be Reversed

Within this section of your app, locate and identify which specific transaction needs reversal from recent activity history displayed there. Select it by tapping on it to proceed further towards initiating its reversal process.

Step 4: Choose Reverse Option

After selecting a particular eWallet transfer/transaction, look out for available actions associated with the selected item. Among these action buttons/options should be one labeled ‘Reverse’. Choose this option/button accordingly.

Step 5: Confirm The Reversal

Upon choosing ‘reverse’, a confirmation prompt/message box shall appear asking if the user indeed wants the chosen eWallet transfer reversed/cancelled completely. Confirm the intention by clicking/tapping the appropriate button (usually labeled confirm/reverse) provided therein.

Note: The steps mentioned above are based on general information about how users can reverse their eWallet transactions through First National Bank (FNB). It’s important to always refer to official documentation/guidelines offered directly via the bank’s website/applications before proceeding ahead.

How to reverse an eWallet transaction using other methods

Contacting the recipient

If you have mistakenly sent funds to the wrong person through an eWallet transaction, one of the first steps you can take is contacting the recipient. Explain your situation and kindly request that they return the funds. While this approach relies on their cooperation, it may be a simple solution if both parties are willing.

Contacting the eWallet provider

In some cases, reaching out directly to your eWallet provider can help in reversing a transaction. They might have specific procedures or policies in place for such situations. Get in touch with their customer support team via phone or email and explain what happened. Provide them with all relevant details like date, time, amount transferred as well as any reference numbers associated with the transaction.

Disputing the transaction with the bank or credit card company

Tips for Reversing eWallet Transactions Successfully

Keep track of transaction details

When it comes to reversing an eWallet transaction, one important tip is to keep a record of all the relevant transaction details. This includes noting down the recipient’s cellphone number or any other identification information provided during the transfer. Having this information readily available will make it easier when contacting both the recipient and the eWallet provider.

By keeping track of these details, you can quickly reference them if there are any issues with your transaction. It also helps in providing accurate information when explaining your situation to customer service representatives or filing disputes with banks or credit card companies.

Additionally, maintaining records allows you to have evidence on hand should legal action be necessary. By documenting each step along the way, including dates and times of transactions as well as confirmation numbers if applicable, you increase your chances of successfully reversing an eWallet payment.

Be cautious when sending funds to unfamiliar recipients

Another crucial tip for successful reversal attempts is exercising caution before sending money through an eWallet system – especially when dealing with unfamiliar recipients. While mistakes happen even among trusted contacts at times, being extra vigilant can help prevent potential complications later on.

Before initiating a transfer via an e-wallet platform like FNB App (or similar services), double-check that you have entered all required contact details accurately—especially ensuring correct phone numbers associated with intended beneficiaries’ accounts.

If possible, verify the beneficiary’s identity by confirming their name directly from them prior to making payments. This reduces risks such as mistyping digits leading to wrong transfers, which may not always be reversible.

It’s essential to only ever send funds using reputable platforms and ensure they offer some form of protection against fraudulent activity. Such features include verification steps where users confirm certain codes sent either via SMS/email/phone call, etc., thus reducing risk exposure significantly while increasing overall security levels within the financial ecosystem.

Frequently Asked Questions

Can I reverse an eWallet transaction if I sent money to the wrong number?

If you have accidentally sent money to the wrong recipient through an eWallet transaction, it can be quite challenging to reverse the transaction. E-wallet transactions are generally considered irreversible once they have been completed successfully. However, there are a few steps you can take in such situations:

  1. Contact the recipient: The first step is to reach out directly and explain your mistake politely. Ask them kindly if they would be willing to return or refund the funds back into your account.
  2. Contacting customer support: Another option is contacting your eWallet provider’s customer support team as soon as possible after realizing your error. Explain what happened and provide any necessary details about the incorrect transfer so that they may assist you further.

It’s important to note that while these steps might increase your chances of recovering mistakenly transferred funds, success cannot always be guaranteed due to various factors involved in reversing electronic payments.

How long does it take for an eWallet transaction reversal?

The time taken for an e-Wallet transaction reversal depends on several factors including but not limited to:

  • The specific policies and procedures of each individual bank or financial institution.
  • Whether both parties (sender and receiver) agree upon initiating a reversal process.

Typically, reversals should occur within a reasonable timeframe; however, exact timelines will vary depending on different circumstances surrounding each case.

What should I do if the recipient refuses to return the funds?

If the recipient refuses to return the funds after you have contacted them and explained the situation, you may need to consider alternative options. These may include:

  • Disputing the transaction with your bank or credit card company: Contact your financial institution and provide them with all the necessary details and evidence of the incorrect transfer. They will guide you through the dispute process and investigate the matter further.
  • Seeking legal action: If the amount of money involved is significant, you may want to consult with a legal professional to explore your options for recovering the funds through legal means.

It’s important to keep in mind that these steps may involve additional time, effort, and potential costs, so it’s advisable to exhaust all other options before pursuing legal action.


  1. https://www.youtube.com/watch?v=n_4FpY0xYXg
  2. https://blog.skymartbw.com/how-tos/reverse-ewallet-in-botswana-south-africa/
  3. https://askly.co.za/how-to-reverse-ewallet-via-fnb-app/

Latest Questions Answered