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How To Reverse A Debit Order Fnb?

Quick Summary

In this blog post, we will explore how to reverse a debit order with FNB (First National Bank) in South Africa. We will discuss the different methods available, such as using Online Banking, the FNB Banking App, or Cellphone Banking. Additionally, we will cover the importance of staying in control of debit orders, FNB’s additional security measures, and their new system for disputing and reversing debit orders via SMS notifications.


Debit orders are a common method of payment in South Africa, allowing companies to collect funds directly from your bank account. While debit orders can be convenient for recurring payments such as subscriptions or utility bills, there may be instances where you need to reverse a debit order. In this blog post, we will explore how you can reverse a debit order with FNB (First National Bank), one of the leading banks in South Africa.

Understanding Debit Orders

A debit order is an instruction given by you to your bank authorizing another party to collect money from your account on specific dates and for specified amounts. This automated process ensures that payments are made promptly without requiring manual intervention each time.

Reversing a Debit Order with FNB

FNB provides its customers with multiple options for reversing a debit order – through Online Banking, the FNB Banking App, or Cellphone Banking. Let’s take a closer look at each method:

Using Online Banking:

  1. Log in to your Online Banking profile.
  2. Select “My Bank Accounts” to view all accounts linked to your profile.
  3. Choose the relevant account associated with the debited amount.
  4. Select “My Debit Orders” within that particular account section.
  5. A list of active debit orders will be displayed; select the one you wish to reverse or stop and click on it to continue with the debit order reversal process.
  6. Provide a reason for disputing the debit order and choose whether you want to stop or reverse it. Click on the desired option based on your requirements.
  7. Confirm your selection by accepting the terms and conditions associated with the reversal and dispute of a debit order.

Using the FNB Banking App:

  1. Login to the latest version of the app using your credentials.
  2. Find the section dedicated to debit orders on the main menu.
  3. Select the specific debit order that you wish to reverse or stop.
  4. Choose the option to “Stop” the debit order or select “Amount changes,” if necessary.
  5. View and accept the terms and conditions associated with the reversal process.

Using Cellphone Banking:

  1. Dial *120*321# on your mobile device’s keypad to launch FNB’s USSD platform.
  2. Follow the dialling prompts to access your bank account options and choose “Banking” (usually option 2) from the menu.
  3. From the sub-menu, options will be presented; select “My Debit Orders” (typically listed as option 6).
  4. A list of active debit orders linked to your account will be displayed. Choose the one you wish to stop or reverse by selecting it from the list of options provided.
  5. Decide whether to proceed with the reversal by responding to the stated prompts with “Yes” or “No.”
  6. Review and accept the terms and conditions associated with reversing a debit order.

Staying in Control of Debit Orders

It is crucial to stay alert and maintain control over your bank accounts when it comes to debit orders. To help customers manage their debit orders, FNB offers several features:

  • Keeping track: FNB allows you to keep track of all active debit orders linked to your accounts. This way, you can monitor any unauthorized transactions that may occur.
  • SMS notifications: FNB provides SMS notifications for newly created debit orders on your account. This means that if you sign up for this service, you will receive a notification each time a debit order is raised on your account. If you believe this transaction to be an unauthorized one, you can take immediate action.
  • Reversal and disputes at no cost: If you come across an unauthorized debit order, you can stop or reverse it without incurring any additional costs. FNB provides immediate reversal on unauthorized debit orders if the dispute is made within 40 days of the transaction.

By following these steps and utilizing the features provided by FNB, you can effectively reverse a debit order that you believe to be unauthorized or incorrect. In the next sections, we will explore additional security measures implemented by FNB and their new system for disputing and reversing debit orders via SMS notifications.

Understanding Debit Orders

Debit orders are a common method of payment in South Africa. They allow companies or service providers to collect funds directly from your bank account on a specified date, without the need for manual payments.

What is a debit order?

A debit order is an instruction given by you (the payer) to your bank authorizing another party (such as a company or service provider) to collect money from your bank account at regular intervals. This can be done once-off or on an ongoing basis, depending on the agreement between you and the recipient.

How do debit orders work?

When you sign up for a product or service that requires recurring payments, such as insurance premiums, loan repayments, subscriptions, or utility bills like electricity and water services; you may be asked to provide authorization for these payments through direct debits via electronic means known as “debit orders.”

Once authorized by yourself using either paper-based forms provided by banks/merchants/service providers OR electronically online banking platforms/mobile apps offered by financial institutions – this information will then enable them access rights into withdrawing agreed-upon amounts automatically each month until otherwise instructed differently within terms & conditions set forth during signup process itself!

Why would you want to reverse a debit order?

There could be several reasons why someone might want to reverse/deal with their existing arrangements regarding specific transactions:

  1. Unauthorized Transactions: If there’s any suspicion of fraudulent activity related specifically towards unauthorized deductions being made against one’s accounts – it becomes crucially important taking immediate action upon noticing discrepancies arising out thereof! In such cases where individuals have not consented explicitly beforehand nor received prior notification about upcoming withdrawals happening soon enough before actual occurrence takes place- reversing those charges should always remain top priority ensuring personal finances stay protected adequately throughout entire ordeal involved hereunto;
  2. Disputed Charges: Sometimes mistakes happen when processing billing statements resulting in incorrect amounts charged erroneously onto customer accounts leading subsequently thereafter causing disputes arising out thereof. In such cases, it’s essential to contact the relevant service provider or merchant directly and provide them with all necessary information/documentation supporting your claim for a reversal of charges;
  3. Cancellation of Services: If you have canceled a subscription or terminated an agreement with a company but continue to see debit orders being deducted from your account, reversing those payments becomes crucially important as they are no longer valid.

It is vital always keeping track diligently over personal finances ensuring everything remains accurate throughout entire process involved hereunto; thus avoiding any potential issues cropping up unexpectedly later down line causing unnecessary stress levels rising exponentially higher than anticipated initially beforehand!

Reversing a Debit Order with FNB

Using Online Banking:

To reverse a debit order using Online Banking, follow these steps:

  1. Log in to your FNB Online Banking profile.
  2. Select “My Bank Accounts” from the menu options to view a list of your accounts.
  3. Choose the account that has the debit order you want to reverse.
  4. Click on “My Debit Orders.”
  5. A list of all your active debit orders will be displayed.
  6. Select the specific debit order that you wish to dispute or stop by clicking on it.
  7. You will be prompted to choose and provide reasons for disputing this particular transaction.
  8. Choose whether you want to “Reverse” or completely “Stop” this particular debit order based on what action is appropriate for resolving your issue effectively.
  9. Confirm your selection and accept any terms and conditions presented before finalizing the reversal process.

Using The FNB Mobile App:

If you prefer using mobile applications over online banking platforms, here’s how you can reverse a debit order through the FNB Mobile App:

  1. Log in to the latest version of the FNB Mobile App.
  2. Select your debit order from the list.
  3. Click on “My Debit Orders.”
  4. Choose to “Stop” the debit order.
  5. Select “Amount changes” if necessary.
  6. View and accept the terms and conditions.

Staying in Control of Debit Orders

Staying alert and in control of your debit orders is crucial to ensure the security and accuracy of your financial transactions. By actively monitoring and managing your debit orders, you can prevent unauthorized or incorrect charges from affecting your bank account. Here are some important steps to help you stay in control:

Keeping track of debit orders:

It’s essential to keep a record or list of all the authorized debit orders linked to your bank account. This will allow you to easily identify any unfamiliar transactions that may arise.

Receiving SMS notifications for new debit orders:

FNB provides an additional layer of protection by offering SMS notifications whenever a new debit order is raised on your account. These real-time alerts enable you to promptly review each transaction as it occurs, ensuring that only legitimate payments are processed.

Stopping or reversing unauthorized debits at no extra cost:

If you notice an unauthorized or suspicious transaction among your listed debits, FNB allows customers the option to stop or reverse these payments without any additional fees imposed upon them.

Immediate reversal on disputed transactions within 40 days:

To further safeguard their customers’ interests, FNB offers immediate reversals on unauthorized debits if they are reported within 40 days after the initial transaction took place. It’s vital not only for detecting fraudulent activity but also for resolving genuine errors made during payment processing swiftly.

By staying vigilant about tracking incoming funds through regular reviews and utilizing available tools such as SMS notifications provided by FNB, individuals can effectively manage their finances while minimizing potential risks associated with erroneous deductions.

Additional Security Measures by FNB

Overview of FNB’s security measures:

At First National Bank (FNB), the safety and security of their customers’ accounts and personal information are top priorities. They have implemented various measures to protect against fraud, unauthorized access, and scams.

Tips for protecting personal and business accounts:

  1. Keep your login credentials secure:

    • Create strong passwords that include a combination of letters, numbers, and special characters.
    • Avoid using easily guessable information such as birthdays or names.
    • Regularly update your passwords.
  2. Enable two-factor authentication:

    • Activate this additional layer of security to ensure that only authorized individuals can access your account.
  3. Be cautious with sharing sensitive information:

    • Never share confidential details like PINs or online banking usernames/passwords via email or phone calls unless you initiated the contact yourself through official channels.
  4. Monitor account activity regularly:

    • Check your bank statements frequently for any suspicious transactions.

Using CardGuard™ to block a debit card:

CardGuard™ is an innovative feature offered by FNB that allows users to temporarily block their debit cards if they suspect fraudulent activity on their accounts. This provides immediate protection while allowing time for further investigation before taking permanent action.

Utilizing secure mobile payments:

FNB offers secure mobile payment options such as Samsung Pay, FNBy Wallet, and Apple Pay. These services use tokenization technology which replaces actual card data with unique tokens during transactions, making it more difficult for hackers to gain access.

Implementing cyber liability insurance:

To provide added peace-of-mind, FNB also offers Cyber Liability Insurance. Cyber attacks can result in financial loss, damage reputation, and legal issues. FNB’s comprehensive coverage helps mitigate these risks.

Identifying and protecting against scams:

It is important to be aware of common scam techniques used by fraudsters. Here are some tips for identifying and protecting yourself against scams:

  1. Social engineering:

    • Be cautious of unsolicited calls or emails asking for personal information.
    • Verify the identity of the person contacting you before sharing any sensitive details.
  2. Phishing:

    • Watch out for fake websites and email links that mimic legitimate organizations.
    • Avoid clicking on suspicious links or downloading attachments from unknown sources.
  3. Smishing and vishing:

    • Smishing scams involve fraudsters sending text messages pretending to be a trusted organization.
    • Vishing scams involve phone calls that attempt to trick individuals into disclosing personal information or financial details.
    • Be vigilant when receiving unsolicited calls or messages, and never provide confidential information over the phone or text message unless you are absolutely sure of the identity of the requester.
  4. Spoofing:

    • Spoofing is when fraudsters manipulate caller ID to make it appear as if they are calling from a reputable organization.
    • To protect yourself, be skeptical about incoming calls even if they seem genuine.
    • Avoid providing any confidential information over the phone unless you initiated contact with known numbers.

By following these security measures and staying informed about potential threats, you can help safeguard your accounts and personal data while banking with FNB.

FNB’s New System for Disputing and Reversing Debit Orders

Introduction to FNB’s new system:

FNB (First National Bank) has introduced a new system that allows customers to dispute and reverse debit orders via SMS notifications. This innovative feature provides transparency and control over their accounts, enabling them to quickly act if they perceive a transaction as unauthorized.

Receiving SMS notifications for new debit orders:

Customers will receive an SMS every time a new debit order is raised on their accounts. This real-time notification ensures that users are aware of any incoming transactions, allowing them to review the details promptly.

Disputing and reversing unauthorized debit orders via SMS or digital platforms:

If customers believe a received debit order is unauthorized, they can easily dispute it by replying directly through the same message thread or logging onto one of FNB’s digital platforms such as Online Banking or the mobile app. By initiating this process immediately upon receiving an alert about suspicious activity, customers can take swift action against potential fraud attempts.

Timeframe for reversing debit orders:

Currently, banks have specific guidelines regarding reversals based on when disputes are made in relation to the original transaction date. If disputed within 40 days from initiation, banks like FNB can reverse these debits immediately without requiring additional authorization from service providers involved in processing those payments. However, if disputes occur after 40 days since initial payment execution took place; then there may be delays due because bank must request mandates which adds another waiting period before reversal becomes possible again – typically around forty more business working day cycle until completion occurs successfully!

Viewing and managing current debtors’ list online/mobile banking platform(s):

To provide further convenience for its clients’, First National Bank offers functionality where individuals view manage all active standing instructions associated with respective account(s). Customers using either Online Banking portal accessed through web browser login credentials OR latest version Mobile App access features related specifically towards monitoring controlling existing debit orders.

Proactive fraudulent debit order warning system:

FNB’s proactive approach to combating fraud includes a sophisticated warning system that alerts customers to potential suspicious debit orders. This feature helps users stay vigilant and take necessary action if they notice any unauthorized transactions on their accounts, providing an additional layer of security against financial scams.

Costs associated with stop and reverse transactions:

Stop and reverse transactions through SMS replies are free; however, standard network rates apply for sending these messages. Reversals themselves do not incur charges from FNB directly as the bank covers those costs internally within its operations framework – ensuring customer satisfaction remains high while minimizing inconvenience caused by such incidents occurring unexpectedly without prior knowledge or consent!

Frequently Asked Questions

Question 1: How long does it take to reverse a debit order with FNB?

Answer: The time taken to reverse a debit order with FNB depends on when the dispute is made. If you dispute an unauthorized transaction within 40 days of the transaction, FNB can immediately reverse and refund your account. However, if the dispute is made after this period, FNB must request a mandate from the service provider which adds another 40 days before reversal becomes possible.

Question 2: Can I reverse a debit order after 40 days?

Answer: Yes, it is still possible to try and have a debit order reversed even after the initial 40-day window has passed. However, please note that reversing such transactions may require additional steps as mentioned earlier.

Question 3: Are there any fees associated with reversing a Debit Order?

Answer: Reversals are free; however, there might be a system-generated stop payment fee charged initially but will then be reversed.

Question 4: Can I Dispute A Debit Order Through SMS?

Answer: Yes, you can now easily dispute or reverse debit orders via SMS notifications by replying directly through the message received.

Question 5: What should I do if I receive a suspicious notification for my bank accounts?

Answer: If you receive any suspicious notification regarding new or unfamiliar debit orders raised in your account, it’s important not to ignore them. You should act promptly by reviewing these transactions carefully. If they appear unauthorized, don’t hesitate to report them immediately using one of the following methods:

  • Reply directly back to the SMS notification received
  • Log onto one of FNB’s digital platforms and dispute the unauthorized transaction

Question 6: Can I Stop All Debits Orders From My Account?

Answer: Yes, FNB offers you control over your account by allowing you to stop or reverse any unauthorized debit orders at no extra cost. You can also keep track of your debit orders and receive SMS notifications for new debit order transactions.

Question 7: How Can I Prevent Unauthorized Debit Orders In The Future?

Answer: To prevent unauthorized debit orders in the future, it is important to stay vigilant and take necessary precautions. Here are some tips:

  1. Regularly review your bank statements: Carefully go through your monthly bank statements to identify any unfamiliar or suspicious transactions.
  2. Set up transaction alerts: Enable transactional alerts on your account so that you can be notified of any activity happening on your account.
  3. Protect personal information: Be cautious about sharing sensitive information such as banking details, PINs, passwords with anyone else.
  4. Keep software updated: Ensure that all devices used for online banking have the latest security updates installed along with reliable antivirus software.
  5. Be aware of phishing scams: Be wary of emails, SMSes, phone calls asking for personal information and avoid clicking on unsolicited links.

By following these steps, you can reduce the risk of falling victim to unauthorized debits from your account.


  1. https://www.fnb.co.za/security-centre/fraud-and-disputes.html
  2. https://www.fnb-online.com/Security
  3. https://www.itweb.co.za/content/2j5alr7QJmjMpYQk

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