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How To Load Prepaid Water?

Quick Summary

This blog post provides a comprehensive guide on how to load prepaid water for Citiq Prepaid meters. It covers the steps to load water online, via USSD codes, and through online or mobile banking apps. Additionally, it includes information on how to contact Citiq Prepaid for assistance.


Are you looking for a convenient and hassle-free way to load prepaid water? Look no further! In this blog post, we will guide you through the process of loading prepaid water online. With the option to purchase water tokens from the comfort of your own home, you can say goodbye to long queues and time-consuming trips to the store.

Whether you have a Citiq Prepaid meter or are interested in learning more about the process, we have got you covered. We will explore the benefits of loading prepaid water online and provide step-by-step instructions on how to do it. So, let’s dive in and discover the convenience of online water top-ups!

Why Load Prepaid Water?

Prepaid water is a convenient and cost-effective way to manage your water usage. By loading prepaid water, you have better control over your water consumption and can avoid unexpected high bills. It also allows you to monitor your usage and make adjustments to conserve water.

Here are some reasons why you should consider loading prepaid water:

  • Budgeting: Prepaid water helps you budget your water expenses more effectively. You can purchase water tokens in advance and allocate a specific amount for your water usage.
  • No surprises: With prepaid water, you won’t receive unexpected bills at the end of the month. You have full visibility of your water consumption and can plan accordingly.
  • Convenience: Loading prepaid water can be done from the comfort of your own home. You have the flexibility to top up your water supply whenever you need it, without having to visit a physical location.
  • Conservation: By monitoring your water usage through prepaid water, you become more aware of your consumption habits. This awareness can lead to more conscious water usage and help in conserving this precious resource.
  • Control: Prepaid water puts you in control of your usage. You can easily track how much water you have used and adjust your consumption accordingly. This control allows you to be more mindful of your water usage and make changes to reduce wastage.

With the benefits of budgeting, convenience, and conservation, loading prepaid water is a smart choice for managing your water consumption. It provides peace of mind, control, and helps you become more conscious of your water usage habits.

Benefits of Loading Prepaid Water Online

When it comes to managing your water usage and ensuring that you always have enough water available, loading prepaid water online offers several benefits:

  1. Convenience: Loading prepaid water online allows you to top up your water supply from the comfort of your own home. You no longer have to visit a physical location or wait in long queues to purchase water tokens.
  2. 24/7 Availability: Online platforms for purchasing water tokens are available 24 hours a day, 7 days a week. This means that you can load water whenever you need it, even during weekends or public holidays.
  3. Safe and Secure: Online platforms for loading prepaid water tokens prioritize the security of your personal and financial information. These platforms use encryption and other security measures to ensure that your transactions are safe and protected.
  4. Instant Token Delivery: When you load prepaid water online, you receive your token number instantly via SMS or through the online platform. This means that you can enter the token into your prepaid meter right away and have access to water immediately.
  5. Easy Tracking and Monitoring: Online platforms often provide features that allow you to track and monitor your water usage. You can easily view your transaction history, check your remaining balance, and plan your water usage accordingly.
  6. Multiple Payment Options: Loading prepaid water online offers various payment options, such as credit card payments or electronic funds transfer (EFT). This flexibility allows you to choose the payment method that is most convenient for you.

By taking advantage of the benefits of loading prepaid water online, you can ensure that you always have a sufficient water supply and enjoy a hassle-free experience when it comes to managing your water usage.

How to Load Prepaid Water Online

Step 1: Gather the Required Information

Before you can load prepaid water online, make sure you have the following information:

  • Your 11-digit Citiq Prepaid meter number
  • A cell phone number to receive the 20-digit token code via SMS

Step 2: Register on the Citiq Prepaid Website

To get started, you need to register on the Citiq Prepaid website. Follow these steps:

  1. Visit the Citiq Prepaid website
  2. Provide your meter number, name, surname, ID number, and email address
  3. Click on the activation link sent to your email to activate your account
  4. Set a password for your account

Step 3: Purchase Tokens Using Credit Card or Ozow EFT

Once you have registered and logged in to your Citiq Prepaid account, you can purchase tokens using either a credit card or the Ozow EFT payment option. Follow these steps:

  1. Select the amount of prepaid water tokens you want to purchase
  2. Choose your preferred payment method
  3. Complete the transaction

Step 4: Receive Token Number via SMS

After completing the transaction, you will receive an SMS with your 20-digit token number. Keep this number handy as you will need it in the next step.

Step 5: Enter Token Number into Prepaid Meter

Now it’s time to load the prepaid water tokens into your meter. Follow these steps:

  1. Locate your prepaid meter
  2. Enter the 20-digit token number received via SMS into the meter
  3. Confirm the token entry

Loading Prepaid Water via USSD Codes

Step 1: Ensure Cellphone Banking Registration

Before you can load prepaid water using USSD codes, make sure you are registered for cellphone banking with your bank. This service is available for customers of FNB, Absa, Standard Bank, Nedbank, and Capitec. If you are not yet registered, contact your bank to activate cellphone banking on your account.

Step 2: Register with Citiq Prepaid

In addition to cellphone banking registration, you also need to register with Citiq Prepaid. Visit their website and provide your 11-digit Citiq Prepaid meter number and your cell phone number. You will receive a 20-digit code via SMS to complete the registration process.

Step 3: Initiate Purchase Using USSD Code

Once you are registered with Citiq Prepaid and have cellphone banking activated, you can initiate the purchase of prepaid water using USSD codes. Dial the USSD code for your bank and follow the prompts to navigate to the prepaid water purchase option. Enter the required details, such as the amount of water you want to load, and confirm the transaction.

Step 4: Receive Token Number via SMS

After completing the transaction, you will receive an SMS with your token number. This 20-digit code is what you will enter into your prepaid water meter to load the purchased water. Make sure to keep the SMS with the token number for reference.

Loading Prepaid Water via Online or Mobile Banking Apps

Step 1: Confirm Online Banking Registration

Before you can load prepaid water using online or mobile banking apps, you need to ensure that you are registered for online banking with your bank. If you are unsure whether you are registered or not, it is recommended to contact your bank’s customer support for assistance.

Step 2: Check Bank Compatibility

Not all banks offer the option to purchase prepaid water tokens through their online or mobile banking apps. To check if your bank is compatible, you can visit their website or contact their customer support. The banks that typically offer this service include FNB, Absa, Standard Bank, Nedbank, Capitec, and Investec.

Step 3: Navigate to ‘Buy’ and ‘Electricity’ Options

Once you have confirmed your online banking registration and bank compatibility, you can proceed to load prepaid water. Open your bank’s online or mobile banking app and navigate to the ‘Buy’ or ‘Purchase’ section. Look for the ‘Electricity’ or ‘Prepaid Services’ option within this section.

Step 4: Complete Transaction and Receive Token

Follow the prompts provided by your bank’s app to complete the transaction. Select the desired amount of prepaid water tokens you wish to purchase and choose the payment method. After completing the transaction, you will receive a 20-digit token number either through the app or via SMS. Make sure to keep this token number as you will need it to load the prepaid water into your meter.

Contacting Citiq Prepaid for Assistance

If you encounter any issues or have questions regarding loading prepaid water, Citiq Prepaid offers various support channels to assist you. Whether you prefer speaking to a representative over the phone, sending an email, or chatting via WhatsApp, there is a support option that suits your needs.

Call Center Support

If you require immediate assistance, contacting the Citiq Prepaid call center is a convenient option. The knowledgeable and friendly customer service team is available to help you with any queries or concerns you may have. Simply dial the provided contact number and follow the prompts to connect with a representative who will guide you through the process.

Email Support

If you prefer written communication or have a non-urgent inquiry, you can reach out to Citiq Prepaid via email. Compose a detailed message explaining your issue or question and send it to the designated email address. The support team will review your email and provide a prompt response with the necessary assistance or information.

WhatsApp Chat Support

For a more instant and convenient way to communicate with Citiq Prepaid, you can utilize their WhatsApp chat support. Simply add the provided WhatsApp number to your contacts and initiate a chat. This option allows for quick and direct communication, making it easy to get the help you need in real-time.


  1. https://www.citiqprepaid.co.za/how-to-safely-purchase-electricity-and-water-tokens-online/
  2. https://www.livewire.co.za/prepaid/Prepaid%20User%20Guides/Prepaid%20Water%20User%20Guide%20V7.pdf
  3. https://utility-systems.co.za/faq/

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