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How To Check My Number On Telkom?

Quick Summary

Telkom offers multiple channels for users to check their numbers and manage their accounts. These include the Telkom App, SMS, WhatsApp, self-diagnostics tools, IVR, and the Web Self-Service Portal. In Kenya, users can check their Telkom numbers by dialing *130# on their Telkom Kenya SIM card. Additionally, a list of USSD codes is provided for various mobile networks in South Africa, including Telkom Mobile. Overall, this post provides comprehensive information on how to check your number on Telkom and includes frequently asked questions for further clarification.

Introduction

Telkom is a leading telecommunications company in South Africa, offering various services such as voice calls, SMS messaging, data connectivity, and digital financial solutions. Many Telkom customers often find themselves needing to check their mobile numbers for different purposes. In this blog post, we will explore the different methods available to easily check your number on Telkom.

Whether you prefer using the Telkom App or accessing self-service options through SMS or WhatsApp, there are multiple ways to retrieve your Telkom number without having to contact customer support. We’ll also provide step-by-step instructions specifically for checking your number on Telkom Kenya if you’re located in that region.

Additionally, we’ll share important USSD codes that can be used across various mobile networks in South Africa so that you have access to essential services like balance checks and airtime top-ups at your fingertips.

By following our comprehensive guide below and exploring these convenient channels provided by Telkcom’s self-help platforms, you can quickly obtain information about your account details and manage them efficiently.

How to Check Your Number on Telkom

Using the Telkom App

The Telkom App is a convenient way to manage your account and check your number. Simply download the app from Google Play or the Apple App Store, install it on your device, and log in with your Telkom credentials. Once logged in, you can easily view balances, manage accounts, top up airtime or data bundles.

Sending an SMS

If you prefer using SMS as a method of checking your number on Telkom, simply send an SMS to 081 160 1820. In this message include any keyword such as “balance” or “number,” and within seconds you will receive a response containing relevant information about your mobile number.

Using WhatsApp

Telkom’s self-service option via WhatsApp allows users to access various services including checking their numbers by sending a text message through WhatsApp at no cost! To do so save +27 (81)1-601700 into contacts then open Whatsapp chat window for that contact & type ‘Hi’. You’ll be guided further based upon what service(s) are required like balance inquiry etc., all without having call center assistance!

Accessing Self-Diagnostics Tools and FAQs

For troubleshooting assistance related queries regarding how-to’s, common issues faced while using Telkom network visit the official website where they have provided interactive tools along with frequently asked questions (FAQs). These resources help customers resolve problems themselves before reaching out to the customer support team, which saves time for both parties involved – the user who needs a solution quickly but doesn’t want to wait in a long queue to get connected to a representative; and the company providing an efficient resolution process by reducing the workload of agents handling calls simultaneously during peak hours when most people face similar difficulties accessing certain features offered by the provider itself.

Using Interactive Voice Response (IVR)

Interactive Voice Response system provides automated telephony menu options allowing callers to navigate different departments for specific inquiries. To access IVR, simply dial 081180 and follow the voice prompts to manage your account or make changes. This service is available 24/7 for customer convenience.

Using the Web Self-Service Portal

The Telkom Web Self-Service Portal offers a user-friendly interface where customers can register their accounts and gain access to various features including checking their number. Once registered, you will be able to view usage history, balance breakdowns, as well as pay bills online without having call center assistance!

Dialing Codes for Self-Service Options

Telkom provides convenient self-service options through specific dialing codes:

  1. *180# – Check your balance.
  2. *188# or calling 188 – Listen to your current airtime balance.
  3. *188*voucher pin# or SMS voucher pin to 188 – Recharge using a voucher code.
  4. *140*receiver’s number #– Use Call Me Back services by entering the receiver’s mobile phone number after the asterisk symbol (*).

Additional Services and Contact Information

For additional information about fixed line and mobile services offered by Telkom, visit the official website. You’ll find detailed descriptions of each service along with contact details in case any queries arise while accessing these facilities.

Step-by-Step Guide to Checking Your Number on Telkom Kenya

Inserting the Telkom Kenya SIM Card

To check your number on Telkom Kenya, you will need to have a valid Telkom Kenya SIM card inserted into your phone. Ensure that the SIM card is properly inserted and activated before proceeding with the following steps.

Dialing *130# to Check Your Number

Once you have ensured that your Telkom Kenya SIM card is correctly inserted in your phone, follow these simple steps:

  1. Open the dialer app on your mobile device.
  2. Enter “*130#” (without quotation marks) using the keypad of your phone.
  3. Press “Call” or “Send”.

After completing these steps, wait for a few seconds as an automated response from Telkom will appear on-screen displaying your registered telephone number associated with that particular sim card.

Confirming SIM Card Registration Status

If you want to confirm whether or not your Telkom Kenya SIM card is registered, you can follow these steps:

  1. Open the dialer app on your mobile device.
  2. Enter “*106#” (without quotation marks) using the keypad of your phone.
  3. Press “Call” or “Send”.

An automated response from Telkom will appear on-screen displaying the registration status of your SIM card.

USSD Codes for Mobile Networks in South Africa

Vodacom USSD Codes

Vodacom is one of the leading mobile networks in South Africa. Here are some useful USSD codes provided by Vodacom:

  • *135# – Access the main menu and manage your account.
  • *100# – Check your airtime balance.
  • *111*Recharge PIN# or SMS Recharge PIN to 100 – Top up your airtime using a recharge voucher.
  • *101*Recipient’s Number# or Call Me Back service on the My Vodafone app – Send a “Please Call Me” message to another user.

MTN USSD Codes

MTN is another popular mobile network provider in South Africa. Take note of these helpful MTN USSD codes:

  • *136# – Access various services, including checking balances, buying bundles, and managing accounts.
  • *141*RechargePIN#, dialing 173 from an MTN phone, or visiting www.mtn.co.za/rechargenow – Load airtime onto your device with a recharge voucher code.
  • *121*(Cellphone number)#– Request AirTime from other users (R2-R10).

Cell C USSD Codes

If you’re subscribed to Cell C as your mobile network operator, consider utilizing these handy Cell C USDD codes:

Virgin Mobile USSD Codes

Virgin Mobile is a well-known mobile network provider in South Africa. Here are some useful USSD codes provided by Virgin Mobile:

  • *101# – Access your account and manage services.
  • *102*RechargePIN# or SMS Recharge PIN to 100 – Top up airtime using a recharge voucher code.

the Telkom App. You can try the following options:

1. Sending an SMS: Send an SMS to 081 160 1820 with any text. You will receive a reply containing your Telkom number.

2. Using WhatsApp: Send a WhatsApp text to 0811 601 700. You can access your usage information, upgrade, recharge, shop deals, and more through this self-service option.

3. Accessing Self-Diagnostics Tools and FAQs: Visit the Telkom website and navigate to the self-diagnostics tools and FAQs section. Here, you can find troubleshooting assistance and information on how to check your Telkom number.

4. Using Interactive Voice Response (IVR): Dial 081180 to access the IVR system. It provides assistance in managing your Telkom account and making changes.

5. Using the Web Self-Service Portal: Register on the Telkom Web Self-Service Portal to view your usage history, balance breakdowns, and pay bills. You can also find your Telkom number on this portal.

6. Dialing Codes for Self-Service Options: You can use the following dialing codes on your mobile device to check your Telkom number:
– *180#: Dial this code to check your balance.
– *188# or 188: Dial this code to listen to your balance.
– *188*voucher pin# or SMS voucher pin to 188: Dial this code or send an SMS with your voucher pin to recharge.
– *140*receiver’s number#: Dial this code to use the Call Me Back service.

How do I access the self-diagnostics tools and FAQs on the Telkom website?

To access the self-diagnostics tools and FAQs on the Telkom website, follow these steps:

1. Visit the Telkom website (www.telkom.co.za) on your web browser.
2. Navigate to the support or help section of the website.
3. Look for the self-diagnostics tools or FAQs option.
4. Click on the link or button to access the tools or FAQs.

You will then be able to troubleshoot issues and find answers to common questions related to Telkom services.

What services can I manage using the IVR?

Using the IVR system, you can manage various services related to your Telkom account. Some of the services you can access through the IVR include:

– Checking your account balance
– Recharging airtime
– Purchasing data bundles
– Managing call settings
– Activating or deactivating services
– Updating personal information
– Making changes to your account

Simply follow the voice prompts provided by the IVR system to navigate through the different options and manage your Telkom services.

How do I register for the Telkom Web Self-Service Portal?

To register for the Telkom Web Self-Service Portal, follow these steps:

1. Visit the Telkom website (www.telkom.co.za) on your web browser.
2. Look for the “Register” or “Sign Up” option on the homepage or in the top navigation menu.
3. Click on the option to start the registration process.
4. Provide the required information, such as your Telkom account number, ID number, and contact details.
5. Create a username and password for your account.
6. Follow any additional instructions or verification steps to complete the registration process.

Once registered, you can log in to the Web Self-Service Portal using your username and password to access and manage your Telkom account.

Are there any charges for using the self-service dialing options?

No, there are no charges for using the self-service dialing options provided by Telkom. However, standard network charges may apply for making calls or sending SMS messages, depending on your mobile service provider and plan. It is always recommended to check with your service provider for any applicable charges before using the self-service dialing options.

Where can I find more information about specific services offered by Telkom?

For more information about specific services offered by Telkom, you can visit the Telkom website (www.telkom.co.za) and navigate to the relevant sections. The website provides detailed information about Telkom’s products and services, including fixed line and mobile services. You can also contact Telkom’s customer support for assistance or visit their physical stores for in-person inquiries.

Are there any other ways to check my Telkom number in Kenya?

Yes, apart from dialing *130# to check your Telkom number in Kenya, you can also try the following methods:

1. Dial *232#: This code allows you to confirm if your Telkom Kenya phone number is verified.

2. Dial *106#: This code allows you to confirm your Telkom Kenya SIM card registration status.

These additional codes can provide you with more information about your Telkom Kenya number and its verification status.

Can I use the USSD codes mentioned for Telkom Kenya on other mobile networks?

No, the USSD codes mentioned for Telkom Kenya are specific to Telkom’s services and may not work on other mobile networks. Each mobile network has its own set of USSD codes for accessing services and checking information. If you are using a different mobile network, it is recommended to check with your service provider for the appropriate USSD codes to check your number or access specific services.

What should I do if I can’t find the USSD code I need for my mobile network?

If you can’t find the USSD code you need for your mobile network, it is best to visit the support page or contact the customer service of your mobile network provider. They will be able to provide you with the correct USSD code or alternative methods to check your number or access the services you require.

References

  1. https://www.telkom.co.za/help-guide
  2. https://www.tuko.co.ke/facts-lifehacks/guides/510813-how-check-number-telkom-kenya-a-simple-steps/
  3. https://memeburn.com/2020/07/ussd-codes-south-africa-vodacom-mtn-cell-c-telkom/

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