Quick Summary
Vodacom is discontinuing certain Contract and Top Up price plans, but customers will not be disconnected and all services will remain active. Customers on older price plans will be automatically moved to newer Vodacom price plans with similar monthly subscriptions and value. However, if customers are not happy with the recommended price plan, they can change it by calling 082135 or visiting a Vodacom store, with certain upward migrations requiring a credit check and certain downward migrations incurring a migration fee.
Introduction
Welcome to Askly, your go-to source for answers to common questions. In this blog post, we will be discussing how to change your Vodacom tariff. Vodacom, one of South Africa’s leading mobile network providers, offers a range of price plans to cater to different needs and budgets. Whether you’re looking to upgrade to a higher plan or downgrade to a more affordable option, we’ve got you covered. Read on to find out how you can easily change your Vodacom tariff.
Discontinuation of Certain Vodacom Tariffs
Vodacom has recently made the decision to discontinue certain Contract and Top Up price plans. This move is aimed at improving simplicity and providing better value to customers. While this may come as a change for some customers, it is important to note that all services will remain active and customers will not be disconnected.
The decision to discontinue these price plans was made in order to streamline Vodacom’s offerings and ensure that customers have access to the most up-to-date and competitive options available. By discontinuing older price plans, Vodacom can focus on providing newer plans that offer similar monthly subscriptions and value.
However, it is important to note that due to the construct of the older price plans and price points, it may not always be possible to offer the exact same value on the newer plans. Vodacom will make every effort to ensure that customers are migrated to a new price plan that offers comparable benefits.
Rest assured that during this transition, customers will not experience any disruption in their services. All existing services, including voice, data, and messaging, will continue to be active and accessible.
Automatic Migration to Newer Price Plans
As part of Vodacom’s efforts to improve simplicity and provide better value to customers, certain Contract and Top Up price plans are being discontinued. If you are currently on one of these older price plans, you will be automatically moved to a newer Vodacom price plan.
The migration process is designed to ensure that you continue to enjoy similar monthly subscriptions and value. However, please note that in some cases, it may not be possible to offer the exact same value due to the construct of the older price plans and price points.
Here is a list of the discontinued price plans:
- Everyday Off-Peak 120
- Talk 75s
- Talk 130
- Talk 200s
- Talk 240
- Talk 350s
- Talk 500s
- Talk 1000s
- Business Call S
- Blackberry Talk plans
- Frequent Call S
- iPhone plans
- Smart plans
- Vodacom All-day 100
- Top Up plans
- Step Up
- Top Up Value
Rest assured that during the migration process, your services will remain active and you will not be disconnected. However, it is important to note that once you have been moved to a new price plan, you cannot be moved back to your previous plan.
Checking Current Price Plan
To check your current price plan, follow these simple steps:
- Dial *135# on your Vodacom mobile device.
- Select the ‘Balances’ option from the menu.
- Choose the ‘Detailed’ option to view your current price plan.
By following these steps, you will be able to see the details of your current price plan, including the monthly subscription and any included benefits.
It’s important to note that the migration to a new price plan will not affect your upgrade date. You will still be eligible for an upgrade according to your original contract terms.
Changing the Vodacom Tariff
If you are not satisfied with the recommended price plan that Vodacom has migrated you to, you have the option to change it. There are two ways you can do this:
1. Call Vodacom
You can call Vodacom’s customer service helpline at 082135 to speak to a representative who will assist you in changing your tariff. They will guide you through the process and help you select a new price plan that better suits your needs.
2. Visit a Vodacom Store
If you prefer a face-to-face interaction, you can visit a Vodacom store near you. The store staff will be able to assist you in changing your tariff and provide you with information on the available price plans. They can also answer any questions you may have regarding the migration process.
It is important to note that certain upward migrations may require a credit check to ensure eligibility for the new price plan. Additionally, some downward migrations may incur a migration fee. These conditions will be explained to you by the Vodacom representative or store staff when you request a tariff change.
Once you have migrated to a new price plan, it is important to understand that you cannot be moved back to your previous plan. Therefore, it is advisable to carefully consider your options and choose a tariff that best meets your requirements.
Lastly, it is essential to familiarize yourself with Vodacom’s standard terms and conditions, which apply to all tariff changes. These terms and conditions outline the rights and responsibilities of both Vodacom and its customers, ensuring a fair and transparent relationship.
Alternative Methods to Access and Change Tariff
Aside from dialing *135# to check your current price plan, there are alternative methods you can use to access and view your tariff information. These methods include using the My Vodacom App, My Vodacom Web, and USSD Postpaid and Hybrid.
My Vodacom App
To access your price plan information using the My Vodacom App, make sure you have the latest version of the app installed on your device. Once you have the app, follow these steps:
- Open the My Vodacom App.
- Click on the “More” menu at the bottom right-hand side of the screen.
- Then, click on “Manage Number” and log in when prompted.
- Your price plan information will be displayed here.
My Vodacom Web
If you prefer to access your tariff information through a web browser, you can use the My Vodacom Web portal. Here’s how:
- Visit the Vodacom website at www.vodacom.co.za on your web browser.
- Click on “log in” at the top right of the page.
- Enter your credentials to log in.
- A summary balances page will be shown, and your plan details will be displayed on this page.
USSD Postpaid and Hybrid
If you prefer to use USSD codes to access your tariff information, you can do so by following these steps:
- Dial *135# on your mobile device.
- Select option 10 “Next” on the menu.
- Then, select option 2 “Services” from the menu.
- Finally, select option 5 “My Price Plan” from the menu.
- The name of your current price plan will be shown.
Please note that the specific process for changing your tariff may vary depending on your specific circumstances. It is recommended to contact Vodacom directly or visit their website for more information on how to change your tariff.
Conclusion
Throughout this blog post, we have covered important information regarding how to change your Vodacom tariff. Let’s recap the main points:
- Vodacom is discontinuing certain Contract and Top Up price plans to improve simplicity and provide better value to customers.
- Customers on older price plans will be automatically moved to newer Vodacom price plans with similar monthly subscriptions and value, although this may not always be possible depending on the older price plans and price points.
- To check your current price plan, dial *135# and select ‘Balances’ followed by the ‘Detailed’ option.
- If you are not happy with the recommended price plan, you can change it by calling 082135 or visiting a Vodacom store.
- Upward migrations may require a credit check, and certain downward migrations may incur a migration fee.
- Remember that once you have migrated to a new price plan, you cannot be moved back to your previous plan.
- It is important to stay informed about Vodacom’s tariff changes and updates.
We encourage all Vodacom customers to take the time to check their current price plan and consider changing it if necessary. By doing so, you can ensure that you are on a tariff that best suits your needs and provides the value you deserve.
Remember, Vodacom is committed to providing excellent service and value to its customers. Stay informed about any future tariff changes and updates by visiting the Vodacom website or contacting Vodacom directly.
