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How To Cancel Takealot Order?

Quick Summary

In this blog post, we will guide you through the process of canceling an order on Takealot. We will explain Takealot’s cancellation policy, provide step-by-step instructions on canceling an order, and answer frequently asked questions about the cancellation process. Whether you’ve changed your mind or encountered an issue with your order, this post will help you navigate the cancellation process smoothly.


Welcome to Askly, your go-to source for answers to common questions. In this blog post, we will be discussing how to cancel an order on Takealot. Whether you’ve changed your mind about a purchase or encountered any issues with your order, understanding the cancellation process can help ensure a smooth experience.

Takealot is one of South Africa’s leading online retailers offering a wide range of products from electronics and appliances to fashion and beauty items. While they strive for customer satisfaction, circumstances may arise where cancelling an order becomes necessary.

In the following sections, we will delve into Takealot’s cancellation policy and provide step-by-step instructions on how you can cancel an order through their website or by contacting customer support directly. We’ll also address some frequently asked questions related to cancellations so that you have all the information needed before proceeding with cancelling your Takealot orders.

So let’s get started!

Understanding the cancellation policy of Takealot

Takealot, one of South Africa’s leading online retailers, has a well-defined cancellation policy in place to ensure customer satisfaction. It is important for customers to understand this policy before attempting to cancel an order.

Explanation of Takealot’s cancellation policy:

When it comes to cancellations, Takealot allows customers the flexibility and convenience they need. According to their official website (URL3), orders can be canceled as long as they have not yet been dispatched from their warehouse or fulfilled by a third-party seller on the marketplace platform.

How to determine if an order is eligible for cancellation:

To check whether your order qualifies for cancellation, you should follow these steps:

  1. Log into your account on the Takealot website.
  2. Go to the “My Orders” section where you will find all your recent purchases.
  3. Look for the specific item that you wish to cancel and click on it.
  4. If there is still an option available stating “Cancel Order,” then congratulations! Your purchase hasn’t been shipped yet and can be easily canceled.

Important factors t…

How to cancel an order on Takealot

Canceling an order on Takealot is a straightforward process that can be done through the website. Here’s a step-by-step guide to help you navigate the cancellation process:

Step 1: Visit the Takealot website

Open your preferred web browser and go to www.takealot.com.

Step 2: Log in to your account

Click on “Sign In” at the top right corner of the homepage. Enter your email address and password associated with your Takealot account, then click “Sign In.”

Step 3: Access Your Orders page

Once logged in, hover over or click on “My Account,” located at the top right corner of any page. From there, select “Orders & Cancellations.” This will take you directly to Your Orders page.

Step 4: Locate and select Order for cancellation

Scroll down until you find the specific order that needs cancellation from the ‘Your Recent Purchases’ section.
Select this particular item by clicking anywhere within its row (except for View Details).


  • If it has been more than two hours since placing your order or if it has already been shipped, online self-cancellation may not be available anymore.
  • For such cases where self-cancellation isn’t possible due to time constraints or other reasons mentioned above, please proceed to contact customer support as explained below.

Alternative methods for canceling an order:

If online self-cancellation is no longer available or if you encounter any issues during this process, don’t worry! There are alternative methods for canceling orders on Takealot:

Method 1 – Contact Customer Support:

You can reach out directly to their friendly customer support team via phone call at [insert contact number] or send them an email explaining why you want to cancel your order at [insert email address]. They’ll assist you with the cancellation process and provide any additional information you may need.

Method 2 – Live Chat:

Takealot also offers a live chat feature on their website. You can access this by clicking on the “Chat” icon located at the bottom right corner of any page. A customer support representative will be available to assist you with canceling your order and addressing any concerns or questions you may have.

Tips for a smooth cancellation process:

  • Act quickly: If you realize that you need to cancel an order, it’s best to do so as soon as possible before it gets processed or shipped.
  • Check eligibility: Before attempting self-cancellation, make sure your order is still within the allowed time frame for cancellations (usually two hours after placing the order).
  • Be prepared with information: When contacting customer support, provide them with relevant details such as your name, email address used during purchase, and Order ID if available. This will help expedite the cancellation process.
  • Keep track of communication: Whether canceling online or through customer support channels like phone calls or emails, keep records of all interactions related to your cancellation request. This will serve as proof and reference if needed in the future.

By following these steps and tips provided above, you should be able to cancel an order on Takealot easily. If you encounter any difficulties or have further questions, don’t hesitate to reach out to their customer support team for assistance. They are always ready to be proactive in helping you solve issues related to your specific situation.

Frequently asked questions about canceling Takealot orders

Can I cancel an order after it has been shipped?

Unfortunately, once an order has been shipped by Takealot, it cannot be canceled. However, you can still return the item for a refund or exchange through their returns process.

How long does it take to receive a refund after canceling an order?

Takealot aims to process refunds within 7-10 business days from the date of cancellation. The actual time may vary depending on your bank’s processing times and payment method used during checkout.

What happens if I cancel a pre-order on Takealot?

If you decide to cancel a pre-order before its release date, Takealot will issue a full refund back into your original payment method. It is important to note that cancellations made after the release date might not be eligible for any refunds as per their terms and conditions.

Can I cancel an order if I used a voucher or gift card?

Yes, you can definitely request cancellation even if you have utilized vouchers or gift cards towards your purchase. In such cases where partial payments were made using these methods, they will credit those amounts back onto respective vouchers/gift cards while issuing any applicable cash refunds separately.

Are there any fees associated with cancelling an order on Takealot?

No additional fees are charged specifically for cancelling orders at this time; however please refer directly to their website’s Terms & Conditions section regarding specific policies related thereto.

Please Note: The information provided in this blog post is based on publicly available sources and should serve as general guidance only. For more accurate details pertaining specifically to your order and circumstances, we recommend contacting Takealot directly through their customer support channels or referring to detailed information on their own website.


Canceling an order on Takealot can be a straightforward process if you understand the cancellation policy and follow the necessary steps. In this blog post, we have discussed how to cancel an order on Takealot and provided some important information regarding their cancellation policy.

It is crucial to familiarize yourself with Takealot’s cancellation policy before attempting to cancel an order. This will help you determine whether your specific order qualifies for cancellation or not. Remember that certain factors may affect your eligibility for cancellations, such as the status of the shipment or any special circumstances related to your purchase.

To initiate a cancellation through the website, simply log in to your account and navigate to “My Orders.” Locate the relevant order that needs cancelling and select “Cancel Order.” Follow any additional prompts or instructions provided by Takealot during this process. If needed, customer support can also assist you in canceling orders via alternative methods like phone calls or live chat.

Here are some tips for ensuring a smooth experience when cancelling orders:

  1. Act quickly: It is advisable not delay once realizing that you need/want to cancel an item.
  2. Check refund policies: Familiarize yourself with refund timelines after successful cancellations.
  3. Pre-order considerations: Understand potential differences between regular items’ cancellations versus pre-orders’.
  4. Voucher/gift card usage impact – Be aware of possible implications while using vouchers/gift cards during purchases.
  5. Fee awareness – Confirm if there are fees associated with particular types of product returns/cancellations (if applicable).

In conclusion, knowing how to cancel an order on Takealot and being aware of their cancellation policy can save you time and ensure a smooth process. By following the steps outlined in this blog post and considering the tips provided, you can successfully cancel an order on Takealot when needed.


  1. https://www.takealot.com/help-centre/orders-cancellations/how-do-i-cancel-an-order
  2. https://www.tiktok.com/discover/how-to-cancel-takealot-orders?lang=en
  3. https://www.takealot.com/help-centre/orders-cancellations

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