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How To Cancel Subscriptions On Vodacom?

Quick Summary

Learn how to cancel subscriptions on Vodacom with this comprehensive guide. Whether it’s WASP services, V-Live subscriptions, or Add to Bill services, we provide step-by-step instructions on how to unsubscribe and manage your content services. Take control of your subscriptions and avoid unwanted charges on your Vodacom account.

Introduction

Managing subscriptions can be a daunting task, especially when it comes to mobile service providers like Vodacom. With the wide range of content services available, it’s important for customers to know how to cancel their subscriptions effectively and avoid unnecessary charges.

In this blog post, we will guide you through the process of canceling subscriptions on Vodacom. Whether you want to unsubscribe from WASP (Wireless Application Service Providers) services or manage your V-Live and Add-to-Bill subscriptions, we’ve got you covered with step-by-step instructions.

By following these guidelines, you’ll have full control over your subscription management on Vodacom and ensure that only the services you truly desire are active on your account. Let’s dive in!

Understanding Vodacom Subscriptions

Vodacom offers a range of subscriptions and services to its customers, allowing them access to various content and entertainment options. These subscriptions can include Wireless Application Service Providers (WASP) services, V-Live platform for content subscription services, as well as Add to Bill services.

Wireless Application Service Providers (WASP)

Wireless Application Service Providers (WASP) are third-party providers that offer value-added mobile content such as games, ringtones, wallpapers, or other digital products. These services often come with a recurring fee which is charged directly on your Vodacom bill.

V-Live Platform

The V-Live platform provides users with access to premium video-on-demand content like movies and TV shows through monthly subscription plans. This service allows you the flexibility of choosing what you want to watch without being tied down by traditional cable packages.

Add-to-Bill Services

Add-to-Bill Services refer to subscriptions from different companies or app developers that allow payment via your Vodacom account instead of using separate billing methods. Examples include streaming platforms like Showmax or music apps like Spotify Premium where the charges appear on your monthly phone bill rather than paying separately for each service.

It’s important for subscribers on the network to actively manage their subscriptions in order to avoid unwanted charges and ensure they have control over the content and services they are subscribed to.

How to Cancel WASP Services on Vodacom

If you’re looking to cancel your subscriptions to Wireless Application Service Providers (WASP) services on Vodacom, follow these simple steps:

Step 1: Dial *135*997#

On your Vodacom SIM card, dial *135*997#. This will bring up a menu with different options for managing your content services.

Step 2: Select Option 1

From the menu, select option 1. This will allow you to view all the services that you are currently subscribed to.

Step 3: Unsubscribe from Specific Services

Once you have accessed the list of subscribed services, choose individual options corresponding to specific services that you want to unsubscribe from. By selecting these options, you can effectively cancel those particular subscriptions.

Step 4: Unsubscribe from All Services (Optional)

If instead of unsubscribing individually, if it’s more convenient for you or if there are multiple subscriptions that need cancellation at once; simply select option number two when prompted after dialing *135*997#. Alternatively, you can also send “Stop All” as an SMS message without quotes and send it over to 31050. This method allows you to unsubscribe from all the WASP services in one go.

By following these steps carefully, dialing into Vodafone USSD code and making appropriate selections, you’ll be able to manage your subscriptions and successfully cancel any unwanted WASP services that may have been charging you directly on your Vodacom SIM card.

Managing V-Live Subscriptions on Vodacom

V-Live is a platform for content subscription services offered by Vodacom. If you have subscribed to any services through V-Live and wish to cancel them, there are two methods you can use – logging into the V-Live portal or dialing *177#.

Logging into the V-Live Portal

  1. Visit the official website of “Vodacom Live” using your preferred web browser.
  2. Look for the option that says “Log in” or “Sign in”. Click on it to proceed.
  3. Enter your login credentials such as username/email address and password associated with your account.
  4. Once logged in successfully, navigate to the section where you can view/manage subscriptions.
  5. Locate the specific service(s) that you want to unsubscribe from within this section.
  6. Click on ‘Unsubscribe’ next to each service individually until all desired cancellations are complete.

Using *177# on Your Mobile Phone

  1. Dial *177# using your mobile phone which has a valid active connection with Vodacom network.
  2. Select ‘Next’ when prompted after entering ‘*177#’.
  3. Choose ‘Unsubscribe’.
  4. Follow further instructions provided by system prompts till cancellation process completes.

By following either of these methods mentioned above, you will be able to manage and cancel your V-Live subscriptions on Vodacom.

Canceling Add to Bill Services on Vodacom

If you have subscribed to services that are paid for via your Vodacom bill, such as streaming platforms or other content providers, there are a few different methods you can use to cancel these subscriptions.

1. Canceling Subscriptions within Individual Apps:

  • Many subscription-based apps allow users to manage and cancel their subscriptions directly within the app itself.
  • For example, if you want to cancel your Showmax subscription, simply open the Showmax app and navigate through its settings or account options until you find the option to unsubscribe.

2. Using Subscription Management Tools in Google Play Store (Android) and Apple App Store (iOS):

  • Both Android devices using Google Play Store and iOS devices using Apple App Store provide built-in tools for managing all of your active subscriptions from various apps in one place.
  • On an Android device:
    1. Open the Google Play Store app
    2. Tap on Menu > Subscriptions
    3. Here, you will see a list of all active subscriptions associated with your Vodacom account
    4. Select any specific service that needs cancellation by tapping “Cancel” next to it
  • On an iOS device:
    1. Open Settings
    2. Tap on Your Name at the top
    3. Select ‘Subscriptions’
    4. Here, you’ll be able to view and select individual services which need canceling

3. Managing Services Through MyVodafone Application:

The MyVodafone application provides another convenient way for customers who wish not only to check but also deactivate unwanted add-on services billed under them. The steps below outline how this is done:

  1. Download The Application: Firstly, download the MyVodafone mobile application either from the Google Play Store (for Android phones) or Apple’s iOS platform.
  2. Login To Your Account: Once the application is installed, open it and login to your Vodacom account using your credentials.
  3. Navigate To ‘More’ Tab: After logging in, navigate through the app’s interface until you find a tab labeled “More”. Tap on this tab to proceed further.
  4. Accessing My Account Section: Within the More section, you’ll see various options. Look for an option called “My Account” or something similar. Tap on that.
  5. Content Services Management: Underneath the My Account section, there will be another sub-section labeled as content services. Tap onto it.
  6. Deactivating Unwanted Subscriptions: Here within the content service management page, you can view all of the active subscriptions billed under Vodacom. You have two choices here – either deactivate individual add-ons by tapping the respective deactivation button next to each subscription listed OR if you want to cancel them altogether, then tap onto bulk unsubscribe from all services available at the bottom.

By following these steps, customers can easily manage their Add to Bill subscriptions and ensure they are only paying for what they truly need or desire.

Bulk Unsubscribing from All Services on Vodacom

If you want to cancel all your subscriptions at once and unsubscribe from all services on Vodacom, there is a convenient option available. By following these simple steps, you can easily bulk unsubscribe:

  1. Dial *135*997# on your Vodacom SIM card.
  2. Select option 2 when prompted.

This will initiate the process of unsubscribing from all services associated with your account.

By choosing this method, you no longer have to go through each individual service or subscription separately. It provides a quick and efficient way to remove yourself from any content services that may be active under your name.

It’s important to note that by selecting this option, it will deactivate ALL current subscriptions linked to your account simultaneously. Therefore, make sure you are certain about canceling everything before proceeding with this step.

Once completed successfully, you should receive confirmation messages indicating the cancellation of all subscribed services within moments after making the selection in Step 2 above.

Remember that if there are specific subscriptions or content providers which still interest you but wish only for some cancellations; then using other methods mentioned earlier would be more suitable as they allow selective unsubscription rather than an entire removal.

Frequently Asked Questions

Question 1: What are the consequences of not canceling subscriptions on Vodacom?

Answer:
Not canceling subscriptions on Vodacom can have several consequences. Firstly, you may continue to be charged for services that you no longer wish to use or access. This means unnecessary expenses and potential financial strain.

Additionally, if you do not unsubscribe from certain content services, your mobile data might be consumed by these services in the background without your knowledge. This could result in unexpected data usage charges and a decrease in overall internet speed.

To avoid these consequences, it is important to regularly review and manage your subscriptions on Vodacom.

Question 2: Can I cancel subscriptions through customer service?

Answer:
While some subscription cancellations can be done through customer service channels such as calling the helpline or visiting a physical store location, many cancellation processes are designed for self-service convenience directly accessible by customers themselves.

Vodacom provides various methods for subscribers to manage their own content services including WASP (Wireless Application Service Providers), V-Live platform subscriptions, and Add-to-Bill Services via online portals like My Vodafone App, V-live portal website, dialing specific USSD codes, etc. These options allow users greater control over their accounts while saving time waiting for assistance from customer support representatives.

Question 3: How can I check my current subscriptions on Vodacom?

Answer:
To check your current active subscriptions on Vodacom, you can follow these steps:

  1. Dial *135*997# using your Vodafone SIM card
  2. Select option 1 to view the services to which you are subscribed
  3. You will be presented with a list of services and their associated charges

Alternatively, you can check specific subscriptions such as V-Live services by logging into the V-Live login portal on the website or using the dial code *177#, which will allow you to view and manage subscriptions.

For Add-to-Bill services, you can check your subscriptions within the individual apps or use subscription management tools in the Google Play Store and Apple App Store to view and cancel subscriptions. The My Vodacom App also provides a convenient way to manage all content services under ‘More’, ‘My Account’, and ‘Content Services’ section.

Question 4: Are there any charges for canceling subscriptions?

Answer:
In most cases, canceling subscriptions on Vodacom does not incur any additional charges. However, it is important to note that if you are still within the contractual period of a specific subscription, such as canceling a content service before the completion of a minimum term agreed upon, you may be subject to cancellation fees or penalties as outlined by the service provider’s terms and conditions. It is advisable to review these terms before canceling to save unnecessary expenses.

Additionally, certain WASP services might charge an unsubscribe fee, but this will be clearly communicated during the cancellation process. If there are any doubts regarding cancellation fees for a particular service, it is recommended to contact customer support for clarification.

Question 5: Can I reactivate a canceled subscription on Vodacom?

Answer:
The ability to reactivate a canceled subscription on Vodafone depends entirely on the terms of service set by each individual provider. While some providers may allow reactivation immediately, others might have specific waiting periods or conditions associated with it.

It is best to directly contact the relevant service to inquire about their re-activations policy. In most cases, re-subscription can be done via their respective platforms such as websites, dialing USSD codes, etc., but it varies from one service to another.

References

  1. https://now.vodacom.co.za/article/managing-your-content-services
  2. https://sandboxkids.zendesk.com/hc/en-us/articles/1500012482921-How-to-cancel-your-Hopster-subscription-on-Vodacom-South-Africa-
  3. https://discussions.apple.com/thread/254549107

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