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How To Cancel Showmax Subscription?

Last updated on: 22/06/2024

Quick Summary

If you want to cancel your Showmax subscription, you can do so easily through the DStv Self-Service website. Simply follow the steps outlined in this blog post, and you will receive confirmation of the cancellation. Remember that you will still have access to Showmax until the end of your billing cycle after cancellation.


Welcome to Askly, your go-to source for answers to common questions. In this blog post, we will guide you through the process of canceling your Showmax subscription. Whether you’re looking to switch streaming services or simply taking a break from binge-watching, we’ve got you covered.

What is Showmax?

Before delving into the cancellation process itself, let’s briefly touch upon what exactly Showmax is all about. Developed by MultiChoice Group Limited (the same company behind DStv), Showmax provides subscribers with access to thousands of hours’ worth of entertainment content across multiple genres including drama series’, reality shows, documentaries, and more – making it perfect for those who love staying entertained without being tied down by traditional broadcast schedules.

With its user-friendly interface and ability to stream on smartphones, tablets, smart TVs, computers, gaming consoles, among other compatible devices, Showmax has become one of the most sought-after platforms within South Africa and beyond. Offering both local and international productions, it ensures there is something for everyone to enjoy, no matter their taste or preference.

Why would you want to cancel your subscription?

While many people thoroughly enjoy using Showmax, there are several reasons why someone might choose to cancel their subscription. Some possible scenarios include:

  1. Switching Streaming Services: You may decide that another streaming platform better suits your needs, whether because they offer different types of programming, exclusive titles not available elsewhere, or perhaps you just prefer their user interface or overall experience.
  2. Financial Constraints: In some cases, financial constraints may necessitate canceling your Showmax subscription. If you find yourself needing to cut back on expenses or prioritize other bills, it’s understandable that streaming services might be one of the areas where you can make adjustments.
  3. Temporary Break from Streaming: Sometimes life gets busy and we need a break from our favorite shows and movies. Whether it’s due to work commitments, travel plans, or simply wanting to focus on other activities for a while – taking time away from streaming can provide much-needed balance in our lives.
  4. Dissatisfaction with Content Library: While Showmax offers an extensive library of content across various genres, there is always the possibility of not finding enough titles of interest. If this happens frequently and you feel like you have exhausted all the options available on Showmax, then canceling could be a viable option.

Whatever your reason may be for considering cancellation, it’s important to know how to navigate the process to ensure a smooth transition without any hiccups. Let us now guide you through the steps required to successfully cancel your Showmax subscription.

What is Showmax?

Showmax is a popular subscription-based streaming service that offers a wide range of TV shows, movies, and documentaries for viewers to enjoy. It provides access to an extensive library of content from various genres including drama, comedy, action, romance, and more.

Unlike traditional television channels or cable providers where you have limited options in terms of what you can watch at any given time slot; with Showmax’s on-demand streaming platform users have the freedom to choose what they want to watch whenever it suits them best.

With its vast collection of local South African content as well as international hits from around the world such as Game Of Thrones and The Handmaid’s Tale – there truly is something for everyone on Showmax. Whether you’re into binge-watching entire seasons in one go or prefer catching up on your favorite series episode by episode – this streaming service has got you covered!

In addition to offering an impressive selection of entertainment choices across multiple devices like smartphones tablets computers smart TVs gaming consoles etc., subscribers also benefit from exclusive features like offline downloads which allow them download episodes or movies onto their device so they can continue watching even when not connected internet connection available.

Overall, Showmax delivers convenience, flexibility, and quality, making it a top choice among many South Africans looking to enhance their viewing experience without breaking the bank.

Why would you want to cancel your Showmax subscription?

Showmax is a popular streaming service that offers a wide range of movies, TV shows, and documentaries for subscribers to enjoy. However, there may be various reasons why someone might choose to cancel their Showmax subscription. Here are some common scenarios:

1. Cost considerations:

One of the main factors that could lead someone to cancel their Showmax subscription is financial constraints or budgeting priorities. If you find yourself needing to cut back on expenses or allocate funds elsewhere, cancelling your monthly payment for Showmax can help free up some extra cash.

2. Lack of time or interest in content:

With so many entertainment options available today, it’s possible that after subscribing to Showmax for a while, you may realize that you don’t have enough time or interest in watching the content they offer anymore. In such cases where other platforms better align with your preferences and viewing habits, cancelling your membership makes sense.

3. Technical issues:

While rare but not unheard-of instances occur when users experience technical difficulties accessing certain features on the platform despite troubleshooting efforts from both sides (user & provider). Frustration arising out these situations often leads people towards cancellation as an alternative solution until resolved satisfactorily by customer support teams.

4. Changing circumstances:

Life changes happen all the time – whether it’s moving abroad temporarily/permanently, changing jobs, etc. These transitions sometimes mean leaving behind services like Showmax which aren’t accessible outside South Africa.

5. Duplicate subscriptions:

It’s also possible that over time one accumulates multiple streaming service subscriptions leading them into realizing how much money goes down each month just paying off bills without actually using any particular app/service regularly; hence opting-out becomes a more logical choice than continuing payments indefinitely.

Remember though before making a final decision consider checking if pausing the account instead of a temporary break suits needs rather than outright termination since this way the user retains access once ready to return full swing without losing any saved preferences or watch history.

How to cancel your Showmax subscription

If you have decided that it’s time to cancel your Showmax subscription, the process is relatively straightforward. Follow these steps:

Step 1: Go to the DStv Self-Service website

To begin the cancellation process, visit the DStv Self-Service website. This is where you can manage all aspects of your DStv account and subscriptions.

Step 2: Select “My Products” from the menu

Once on the self-service portal, navigate to “My Products.” Here, you will find a list of all services and subscriptions associated with your account.

Step 3: Choose “Cancel Subscription” for Showmax

Locate Showmax in this list and select “Cancel Subscription.” By choosing this option, you are indicating that you wish to terminate your access to Showmax content.

Step 4: Confirm the cancellation by clicking “Next”

After selecting Cancel Subscription for ShowMax service, you’ll be prompted with a confirmation message asking if you want to proceed or not. Click the Next button after confirming.

Step 5: Receive confirmation of successful cancellation

Once confirmed, you should receive an email notification stating that your Showmax subscription has been successfully cancelled.

It’s important to note that if you try cancelling through the official Showmax website, it will redirect you to the DStv Self-Service portal as mentioned above. Also, remember that even after a cancellation request is made, access will continue until the end of the billing cycle.

By following these simple steps outlined above, you can easily cancel your Showmax subscription whenever desired.

Can you cancel your Showmax subscription on the Showmax website?

Yes, it is not possible to directly cancel your Showmax subscription on the official Showmax website. Instead, if you wish to cancel your subscription, you will be redirected to the DStv Self-Service website.

To ensure a smooth cancellation process and avoid any confusion or inconvenience, follow these steps:

  1. Go to the DStv Self-Service website.
  2. Select “My Products” from the menu options available.
  3. Look for and choose “Cancel Subscription” specifically for Showmax.
  4. Confirm that you want to proceed with cancelling by clicking on “Next”.
  5. Once completed successfully, a confirmation message will be displayed indicating that your cancellation request has been processed.

It’s important to note that even though you cannot directly initiate a cancellation through their own platform (ShowMax), this redirection ensures proper management of subscriptions as both services are closely linked under MultiChoice Group.

By following these simple steps provided above via DSTV self-service portal instead of attempting it solely through show max site itself; subscribers can easily manage their account preferences without hassle while ensuring accurate processing during cancellations.

What happens after you cancel your Showmax subscription?

Once you have successfully canceled your Showmax subscription, there are a few things that will happen:

1. Access to content:

  • You will continue to have access to the full range of shows and movies on Showmax until the end of your current billing cycle.
  • This means that even though you’ve canceled, you can still enjoy all the entertainment options available on the platform for as long as your paid period lasts.

2. Billing:

  • After cancellation, no further charges will be made to your account for future months.

3. Reactivation:

  • If at any point in time you decide that you want to reactivate or resubscribe again, it’s easy! Simply follow these steps once more but instead choose “Reactivate Subscription” when prompted during cancellation process.

4. Account information retention:

  • Your personal details and viewing history associated with your cancelled account may be retained by DStv/Showmax according to their privacy policy guidelines.

5. Customer support availability:

In case you face any issues regarding canceling Showmax subscriptions, you can always reach out to customer care service through email or phone call. They would assist accordingly.

It is important to note here that while cancellations take effect immediately upon confirmation, the above-mentioned points apply only until the end date of the ongoing billing cycle.

Remember, you’re free to come back anytime whenever you’re ready!

That’s everything about what happens after canceling a ShowMax subscription!

Frequently Asked Questions

Can I cancel my Showmax subscription at any time?

Yes, you can cancel your Showmax subscription at any time. There are no long-term contracts or commitments.

Will I still have access to Showmax until the end of the billing cycle after cancellation?

Yes, even if you cancel your Showmax subscription before the end of your current billing cycle, you will still have access to all content on Showmax until that period expires.

Can I cancel my Showmax subscription on the DStv app?

No, currently it is not possible to directly cancel a Showmax subscription through the DStv app. You need to follow specific steps mentioned in our blog post above for cancelling a Showmax subscription.


  1. https://www.dstv.co.za/mydstv/help/faq/what-is-the-cancellation-process-for-the-showmax-service
  2. https://mybroadband.co.za/forum/threads/i-sent-dstv-a-letter-to-cancel-my-late-fathers-dstv-account-and-they-cancelled-mine-instead.1230817/
  3. https://www.vodacom.co.za/vodacom/terms/showmax-mobile

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