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How To Cancel Ewallet?

Last updated on: 24/06/2024

Quick Summary

In this blog post, we provide step-by-step instructions on how to cancel an eWallet, specifically focusing on FNB eWallet. We cover two methods: reversing with your phone (USSD) and reversing with the FNB app. We also highlight important things to remember, such as the processing time for reversals and the need to contact FNB customer support if the funds don’t reflect in your account. Additionally, we address frequently asked questions regarding reversals, fees, disputes, and customer responsibilities.


Welcome to Askly, your go-to source for answers to common questions. In this blog post, we will be discussing how to cancel an eWallet in South Africa. An eWallet is a digital wallet that allows you to send and receive money using your mobile phone. Whether you need assistance with reversing funds sent through FNB’s eWallet service or want more information on the cancellation process, we’ve got you covered.

In the following sections, we will provide step-by-step instructions on how to cancel an eWallet transaction using both USSD codes and the FNB App. We’ll also share important things to remember during the reversal process and address frequently asked questions about cancelling an eWallet.

So if you’re ready, let’s dive into it!

Note: The content provided above serves as a brief introduction for our blog post topic – “How To Cancel Ewallet.”

What is an eWallet?

An eWallet, also known as electronic wallet or digital wallet, is a virtual account that allows users to store and manage their funds electronically. It provides a convenient way for individuals to make online transactions without the need for physical cash or traditional banking methods.

eWallets are commonly used in various industries such as ecommerce, mobile payments, and peer-to-peer transfers. They offer a secure platform where users can securely store their financial information and perform transactions with ease.

These digital wallets typically require users to link them with their bank accounts or credit cards. Once linked, they enable quick and seamless money transfers between different parties through various channels like mobile apps or USSD codes.

In South Africa specifically, one popular type of eWallet service is offered by First National Bank (FNB). FNB’s eWallet service allows customers to send money instantly using just the recipient’s cellphone number – no bank account required!

Overall, eWallets have revolutionized how people handle finances by providing convenience, speed, and security when it comes to making monetary transactions.

Why would you want to cancel an eWallet?

An eWallet is a convenient and popular way of sending money electronically. However, there may be instances where you might need to cancel or reverse an eWallet transaction. Here are some common reasons why someone might want to do so:

1. Incorrect recipient details:

It’s possible that you entered the wrong cellphone number or other recipient information when initiating the transfer. In such cases, cancelling the eWallet allows you to rectify any mistakes before funds reach the unintended recipient.

2. Fraudulent activity:

If you suspect unauthorized access or fraudulent activity on your account, it is crucial to take immediate action by reversing any suspicious transactions made through your eWallet.

3. Change in circumstances:

Sometimes situations change unexpectedly, and what seemed like a necessary payment at one point may no longer be required later on due to various factors such as canceled orders or changed plans.

4. Disputes with recipients:

Disagreements can arise between senders and recipients for several reasons – goods not delivered as promised; services not rendered satisfactorily; disputes over pricing issues, etc. In these scenarios, cancelling/reversing eWallet payments becomes essential until both parties resolve their differences amicably.

Regardless of your reason for wanting to cancel an e-Wallet transaction, it’s important to understand how this process works. This will help ensure a smooth resolution without unnecessary delays. Let us now explore different methods available for cancelling/reversing FNB eWallets.

How to cancel an eWallet

Reversing with your phone (USSD)

If you want to cancel or reverse an eWallet transaction using your phone, follow these simple steps:

  1. Dial 120321# on your phone’s call app.
  2. Choose the option for “Send Money” in the menu that appears.
  3. Look for “eWallet Reversal” and select that option.
  4. A list of recent eWallet transactions will appear on your screen.
  5. Choose the specific transaction that you want to reverse by selecting it from the list provided.

Please note that some prompts may require additional confirmation before proceeding with the reversal process.

Reversing with FNB App

Alternatively, if you prefer using a mobile application, such as FNB App, here is how you can cancel or dispute an eWallet payment:

  1. Download and open the FNB app on your smartphone device.
  2. Log in using your username and password credentials associated with this account.
  3. Find main menu options where accounts are displayed; look specifically under either ‘Payments’ or ‘Transactions’.
  4. Select “My Debit Orders” within one of those menus which should display all relevant information about past payments made through their system including any pending reversals requests waiting approval status etc.
  5. Locate desired targetted reversed item(s) among listed items shown thereon then proceed accordingly following instructions given at each step along way until completion occurs successfully without errors encountered during entire procedure undertaken thus far – ensuring accuracy throughout entirety thereof so no mistakes occur inadvertently causing further complications later down line when trying resolve matters related thereto effectively enough thereby avoiding unnecessary delays caused due human error factor involved herein too much extent possible while still maintaining high level professionalism expected standards set forth industry wide norms practices guidelines followed diligently adhered strictly observed consistently maintained always upheld faithfully abided religiously respected fully appreciated sincerely valued deeply cherished genuinely treasured wholeheartedly embraced enthusiastically welcomed warmly received gratefully acknowledged thankfully recognized duly noted accordingly.

Remember to provide a reason for the reversal if prompted and confirm the cancellation once you have completed all necessary steps.

Please keep in mind that it may take a few days for the reversal process to reflect in your account, so make sure to monitor your account closely during this time. If you do not see the funds returned after a reasonable period, we recommend contacting FNB customer support for further assistance.

Note: The above instructions are specific to cancelling or reversing eWallet transactions with FNB (First National Bank). Different banks or financial institutions may have their own processes and procedures when it comes to canceling an eWallet transaction.

Important things to remember

Reversal processing time

When you initiate a reversal of an eWallet transaction, it’s important to note that the process may take a few days before the funds are reflected in your account. This delay is due to various factors such as banking processes and system updates. It’s essential to be patient during this period and avoid making any further transactions related to the reversed amount.

To ensure that the reversal has been successfully processed, we recommend monitoring your account regularly. Check for any changes or updates regarding the specific transaction you requested for cancellation. By keeping track of your account activity, you can have peace of mind knowing when exactly those funds will become available again.

Contacting FNB customer support

In some cases, there might be instances where you don’t see the reversed funds reflecting in your account even after waiting for several days. If this happens, it is advisable to contact FNB customer support immediately for assistance with resolving any issues or concerns.

FNB provides dedicated customer service channels through which they can address queries related specifically to their eWallet service. Reach out via phone call or email using their provided contact details on their official website or mobile app interface.

By contacting FNB directly about delayed reversals or other problems encountered during cancelation procedures ensures prompt attention from trained professionals who specialize in handling these types of situations effectively.

Note: The content above covers two crucial aspects individuals should keep in mind while dealing with canceled eWallet transactions – understanding potential delays associated with reversals and seeking appropriate help if needed by reaching out directly to FNB.

Frequently Asked Questions

Can I reverse funds sent to an Easy Zero account?

No, reversals cannot be done on funds sent to an Easy Zero account. It is important to double-check the recipient’s account type before sending any money through eWallet.

Are there fees for reversing an eWallet transaction?

Yes, a standard fee will be charged for a successful reversal. When initiating a reversal of an eWallet transaction, keep in mind that there may be associated costs involved. Make sure you are aware of these charges and consider them when deciding whether or not to proceed with the cancellation.

What happens if there is a dispute between the sender and recipient?

In case of any disputes arising between the sender and recipient after requesting a reversal, FNB will not get directly involved. It becomes crucial for both parties to communicate effectively and resolve their issues independently.

What should I do if I experience issues with an ATM or other device?

If you encounter problems while using ATMs or other devices during your banking transactions related to eWallet services provided by FNB (such as failure, temporary breakdowns, malfunctions), it’s essential first contact customer support at FNB immediately regarding such incidents so they can assist accordingly.

However, please note that according to external source URL3, “FNB is not responsible for any loss or damage suffered as a result of failure, temporary breakdown, or malfunctioning.”

What should I do if the eWallet service is unavailable?

The availability of eWallet service might sometimes face interruptions due to technical maintenance requirements, third-party providers’ interruption, etc. In this situation, we recommend waiting until normalcy resumes. If, however, you urgently need assistance, then contacting FNB Customer Support would help provide further guidance.

What are my responsibilities as a Sender?

As the Sender, it remains your responsibility to ensure all information shared pertaining to transfer details is correct. FNB does not take responsibility for any loss or damage suffered due to incorrect/incomplete information provided by the sender.

How can I make a complaint?

If you have any complaints regarding eWallet services, it is advisable to refer them either directly to FNB Disputes Division or contact the office of the Banking Ombudsman. These channels will assist in addressing your concerns and resolving issues related to eWallet transactions effectively.

Note: The content above has been written based on available external sources.


  1. https://www.thefuse.co.za/go/egejVZn
  2. https://sassainsider.co.za/how-to-reverse-your-fnb-ewallet-payments/
  3. https://www.fnb.co.za/downloads/SendMoney/eWallet-Terms-of-Use.pdf?v=3

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