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How To Cancel Dstv Subscription?

Last updated on: 25/06/2024

Quick Summary

Canceling your DStv subscription is a straightforward process that can be done online through the DStv website, MyDStv App, or via WhatsApp. Simply log in to your account, navigate to “My Products,” select the package you want to cancel, and schedule the disconnection. If you cancel your DStv subscription, your Showmax subscription will be billed separately at the normal price. To cancel your Showmax subscription on DStv, visit the DSTV Self-Service website, select “My Products,” choose “Cancel Subscription” for Showmax, confirm the cancellation, and receive a confirmation of successful cancellation.

Introduction

Canceling your DStv subscription may seem like a daunting task, but it doesn’t have to be. Whether you’re looking to switch providers or simply take a break from satellite television, we’ve got you covered with this comprehensive guide on how to cancel your DStv subscription.

In this article, we will walk you through the step-by-step process of canceling your DStv package/service and provide alternative methods for cancellation. We’ll also address common questions regarding what happens if you cancel your subscription or move to a lower package.

Please note that the information provided is based on external sources and may have changed since publication. For the most up-to-date instructions on canceling your DStv subscription, always refer directly to the official DSTV website.

So let’s dive in and learn how easy it can be to say goodbye (temporarily or permanently) to your current DStv services!

How to Cancel Your DStv Subscription

Canceling your DStv subscription is a straightforward process that can be done online. Here are the steps you need to follow:

Step 1: Log in to your DStv account

To begin the cancellation process, visit the official DStv website and log in using your credentials. If you don’t have an account yet, you will need to create one before proceeding.

Step 2: Navigate to “My Products”

Once logged in, navigate to the “My Account” or “Manage Account” section of the website. Look for a tab or link labeled “My Products.” Click on it.

Step 3: Select the package you want to cancel

In this section, all of your active subscriptions/packages will be listed. Identify and select the specific package that you wish to cancel from this list.

Step 4: Schedule your disconnection

After selecting your desired package for cancellation, look for an icon or option indicating disconnection (it may appear as a trash bin symbol). Click on it and follow any prompts provided by DSTV’s system.

Please note that depending on when during their billing cycle customers choose disconnect services they might still incur charges until next payment date.

Step 5: Disconnection takes effect at end of current billing period

Alternative methods:

Apart from cancelling through their website, DSTV also offers alternative ways such as via MyDstc App which allows users with smartphones access self-service options including cancellations. Another method available is WhatsApp where subscribers can interact directly with customer service agents who assist them throughout the entire procedure.

What Happens if You Cancel Your DStv Subscription or Move to a Lower Package

When it comes to canceling your DStv subscription or moving to a lower package, you may be wondering what will happen with your Showmax subscription. Here’s what you need to know:

Showmax Subscription Billing After Canceling DStv Subscription:

If you decide to cancel your DStv subscription, please note that this action does not automatically cancel your Showmax subscription. The two services are billed separately.

After the cancellation of your DStv subscription, any existing Showmax subscriptions linked to that account will continue as usual until their respective billing cycles end. However, when it is time for renewal after the current cycle ends, the next payment for Showmax will be charged at its normal price of R99 per month.

It’s important to keep in mind that even though you have canceled and disconnected from DSTV services entirely; unless explicitly cancelled on its own platform (independent from DSTV), access and charges related specifically towards Showmax would still apply.

ShowMax Subscription Billing After Moving To A Lower DStv Package:

In case you choose instead to move to a different lower or higher package within the DSTV suite of services, your Showmax subscription will be adjusted accordingly based on the rates and deals offered by DSTV at that time.

For example, if you move from a premium package to a lower-tiered one, the billing for your Showmax subscription would reflect the same change, and vice versa when moving up to a higher tier/package.

Please remember that these changes only apply towards your specific subscription services within DSTV, such as DSTV Multichoice or its affiliates like Showmax.

How to Cancel Your Showmax Subscription on DStv

If you have a Showmax subscription through your DStv account and wish to cancel it, follow these simple steps:

Step 1: Go to the DSTV Self-Service website

Visit the official DSTV Self-Service website by typing “https://www.dstv.co.za/mydstv/” into your web browser’s address bar. Press Enter or click on the search icon.

Step 2: Select “My Products”

Once you are on the DSTV Self-Service homepage, locate and click on the “My Products” tab. This will take you to a page where all of your subscribed services are listed.

Step 3: Choose “Cancel Subscription” for Showmax

Scroll down until you find your active subscriptions. Look for an option that says something like ‘Showmax’ or ‘Streaming Services.’ Clicking this should expand more details about your current subscription status.

Within those expanded details, there should be an option labeled as ‘Cancel Subscription’. Clicking this button will initiate cancellation proceedings for Showmax specifically while keeping other services intact if applicable.

Step 4: Confirm Cancellation

After clicking ‘Cancel Subscription’, a confirmation prompt may appear asking whether you’re sure about cancelling ShowMax from within MyDSTV self-service portal.

Click ‘Yes’ or any similar affirmative response when prompted in order finalize cancellation process successfully without further delay!

Note: It is important not only confirm but also double-check before proceeding with cancellations because once confirmed cannot be undone easily afterwards unless contacting customer support directly via phone call which might require additional time investment depending upon availability during peak hours etcetera so make sure everything looks good beforehand itself just avoid unnecessary hassles later onwards due negligence towards such crucial matters at hand especially considering financial implications involved here too since billing cycles continue running even after initiating termination requests sometimes leading unexpected charges being incurred unnecessarily otherwise causing inconvenience users alike.

Step 5: Receive Confirmation of Successful Cancellation

Once you have confirmed the cancellation, a confirmation message will be displayed on your screen. This message should indicate that your Showmax subscription has been successfully canceled.

It is always recommended to take note or screenshot this confirmation for future reference if needed.

Access to Showmax until the end of the billing cycle:

After canceling your Showmax subscription, it’s important to know that you’ll still have access to all content and features until the end of your current billing cycle. So make sure to enjoy any remaining time before exploring other options available within DSTV ecosystem itself!

Remember, these steps are specific for cancelling a Showmax subscription through DStv Self-Service website only. If you encounter any issues during this process or require further assistance with cancellations related matters feel free reach out customer support team via phone call email chat etcetera depending upon availability convenience preferences so they can guide accordingly based individual circumstances involved here too since everyone situation might differ slightly from others due various factors influencing decision-making processes overall!

Frequently Asked Questions

Can I cancel my DStv subscription online?

Yes, you can cancel your DStv subscription online. Simply log in to your DStv account on the official website and follow the steps outlined in our previous section.

Can I cancel my DStv subscription through the MyDStv App?

Yes, you have the option to cancel your DStv subscription through the MyDStv app as well. Open up the app and navigate to “My Account” or a similar section where cancellation options are available.

Can I cancel my DSTV Subscription via WhatsApp?

Yes, it is possible to cancel your DSTV subscription via WhatsApp. To do this, you will need to add the official DStV Multichoice WhatsApp number to your contacts. Once added, simply send a message to the number requesting to cancel your subscription and follow the directions provided by the customer representative on how to complete the cancellation process. Please note that this method may not be available in all regions or for all services, and it’s always best to check with DStV directly for the most up-to-date information regarding cancellations.

What happens to my Showmax subscriptions if I cancel my DStv Package?

If you decide to cancel your DStv Package subscription but still have an active Showmax account, the billing for your Showmax subscription will continue as normal. You can enjoy uninterrupted access to Showmax content even if you discontinue the use of other DStv services. However, it’s important to note that if you disable both your DStv package and Showmax subscription, you’ll lose access to all DStv content including Showmax until such time as you re-enable the service again.

What happens to my Showmax subscriptions if I move to a lower DStv package?

If you decide to move to a lower DStv package, your Showmax subscription will be billed according to the DStv deal offered at that time. This means that you may have access to Showmax content at a reduced price or as part of a bundled offer with your new DStv package.

How do I cancel my Showmax subscription on DStv?

To cancel your Showmax subscription on DStv, you should follow these steps:

  1. Go to the DStv Self-Service website and log in with your account details.
  2. Select “My Products” from the menu options available.
  3. Choose “Cancel Subscription” for Showmax from the available options and click on it to initiate the cancellation process.
  4. Confirm the cancellation by clicking on the next button or option provided on your screen. You may be required to review any outstanding payments before proceeding with the cancellation request.
  5. Once you have confirmed, the cancellation process is complete, and you will receive a confirmation message indicating that you successfully cancelled your Showmax subscription.

Will I still have access to ShowMax after cancelling my subscription?

Yes, you will still have access to ShowMax after canceling your subscription. If you decide to cancel your DStv Package subscription but still want to maintain access to ShowMax content, you can continue to enjoy the streaming service as long as you pay for a separate standalone subscription. However, it’s important to note that if both DStv package and Showmax subscriptions are disabled, then all accesses to premium contents including Showmax will be unavailable until such time as the services are re-enabled again.

References

  1. https://www.dstv.co.za/mydstv/help/faq/how-can-i-cancel-my-dstv-packageservice
  2. https://www.dstv.co.za/mydstv/help/faq/what-happens-if-i-cancel-my-dstv-subscription-or-move-to-a-lower-package
  3. https://www.dstv.co.za/mydstv/help/faq/what-is-the-cancellation-process-for-the-showmax-service

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