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How To Cancel Dstv In South Africa?

Quick Summary

Canceling a DStv subscription in South Africa is a straightforward process that can be done through various methods such as the self-service portal, customer service centers, or contacting customer service. Rising costs, better alternatives like streaming services, and the availability of online content are common reasons for canceling. Additional information is provided on canceling debit orders, suspending subscriptions, and disconnecting decoders.

f content at a fraction of the cost. This has led many people to cancel their DStv subscriptions in favor of these more convenient and cost-effective options.

3. Accessibility of Content on the Internet: The internet has revolutionized the way we consume media. With platforms like YouTube and social media providing a wealth of free and easily accessible content, some individuals find it unnecessary to pay for a traditional cable TV subscription.

Now that we understand why people choose to cancel their DStv subscriptions, let’s explore the different methods you can use to cancel yours.

Methods to Cancel DStv Subscription

1. Using the self-service portal: DStv provides a user-friendly self-service portal on their website, where you can manage your subscription. Simply log in to your account, navigate to the cancellation section, and follow the prompts to cancel your subscription.

2. Visiting a customer service center: If you prefer a more personal approach, you can visit a DStv customer service center near you. The staff will assist you in canceling your subscription and answer any questions you may have.

3. Contacting customer service: DStv has a dedicated customer service helpline that you can call to cancel your subscription. The customer service representatives will guide you through the cancellation process and address any concerns you may have.

4. Using the DStv self-service WhatsApp chat: DStv also offers a convenient self-service WhatsApp chat option. Simply add the provided number to your contacts, initiate a chat, and follow the instructions to cancel your subscription.

Remember, when canceling your DStv subscription, it’s essential to consider any contractual obligations or notice periods that may apply. Be sure to check your contract or contact customer service for specific details.

In the next section, we will address some frequently asked questions related to canceling a DStv subscription in South Africa.

Why Cancel DStv in South Africa?

DStv has been a popular choice for television entertainment in South Africa for many years. However, there are several reasons why people may choose to cancel their DStv subscription.

Rising Costs:

One of the main factors that lead individuals to cancel their DStv subscriptions is the increasing costs associated with it. Over time, monthly subscription fees have continued to rise, making it less affordable for some households.

Availability of Better Options:

With advancements in technology and the emergence of streaming services like Netflix and Showmax, viewers now have access to a wide range of content at more competitive prices compared to traditional satellite TV providers like DStv. These alternatives offer greater flexibility and allow users to watch shows on-demand without being tied down by fixed schedules or long-term contracts.

Accessibility of Content Online:

The internet has revolutionized how we consume media content today; everything from movies and series episodes can be found online through legal platforms such as YouTube or illegal means via torrent sites within hours after release worldwide – often before they even air locally! This accessibility makes paying high cable bills seem unnecessary when you can find most programs available elsewhere free-of-charge (albeit illegally).

Disinterest In Available Channels:

Another reason someone might consider cancelling their DSTV service could simply come down personal preference regarding programming offered versus what one actually watches regularly enough justify cost maintaining active account.

While these are just a few examples, each individual’s decision will vary based on personal circumstances and preferences.

Methods to Cancel DStv Subscription

Canceling your DStv subscription in South Africa is a straightforward process. There are several methods available for cancelation, allowing you to choose the one that suits you best.

1. Using the self-service portal:

The easiest and most convenient way to cancel your DStv subscription is through the self-service portal provided by MultiChoice. Here’s how:

  1. Visit the official DSTV website (www.dstv.com) and log into your account.
  2. Navigate to “My Account” or “Manage Account.”
  3. Look for an option related to cancellation or termination of services.
  4. Follow the prompts on-screen, providing any necessary information requested.
  5. Confirm your cancellation request when prompted.

2. Visiting a customer service center:

If you prefer face-to-face interaction, visiting a customer service center allows you direct access to assistance from trained staff members who can guide you through cancelling your DStv subscription effectively.

To find a nearby customer service center:

  • Go online and visit www.dstvafrica.com
  • or
  • Call their helpline at 011 289 2222 (for Johannesburg residents).

3. Contacting Customer Service:

Another method of canceling your DStv subscription involves contacting their dedicated support team directly via phone call or email communication.

Here’s how:

Phone Call Method –

  1. Dial Multichoice’s toll-free number – *120*68584# (*120*MCHELP#)
  2. Follow voice prompts until connected with an agent,
  3. Request assistance with cancelling/terminating subscriptions,
  4. Provide them with all required details as per their instructions,

Email Communication Method –

  • Compose an email addressed specifically towards dstvcustomercare@multichoice.co.za
  • Clearly state within this message that it pertains solely about terminating/cancelling subscriptions;
  • Include relevant personal/account-related info they may require;

4. Using The DSTV Self-service WhatsApp Chatbot:

For those who prefer the convenience of messaging apps, DStv offers a self-service WhatsApp chatbot that can assist with canceling your subscription.

Here’s how:

  1. Save the number +27 11 289 2222 on your phone.
  2. Open WhatsApp and start a new conversation with this saved contact.
  3. Send them a message stating that you want to cancel your DStv subscription. Be sure to include any necessary account details they may require for verification purposes.

Remember, when using any method mentioned above, it is essential to have all relevant information readily available before initiating cancellation requests. This includes personal identification numbers (ID), customer or smartcard numbers associated with the account being canceled.

By following these methods provided by MultiChoice South Africa, canceling your DStv subscription should be hassle-free and straightforward.

Reasons to Cancel DStv Subscription

Rising costs:

One of the main reasons why people choose to cancel their DStv subscription in South Africa is due to rising costs. Over the years, the price of a DStv subscription has increased significantly, making it less affordable for many households. As consumers look for ways to cut down on expenses, they often find that paying for expensive satellite television no longer fits within their budget.

Availability of better options like streaming services:

Another reason behind cancelling a DStv subscription is the availability of better alternatives such as streaming services. With platforms like Netflix and Amazon Prime Video gaining popularity in South Africa, viewers have access to a wide range of content at more affordable prices compared to traditional pay-TV providers. Streaming services offer flexibility by allowing users to watch shows and movies whenever they want without being tied down by scheduled programming.

Accessibility of content on the internet:

The accessibility of online content also plays a significant role in customers’ decision-making process when considering whether or not to cancel their DStv subscriptions. The internet provides an abundance of free or low-cost entertainment options through various websites and social media platforms where users can stream videos, catch up on TV series episodes, or even watch live sports events without having to rely on a traditional pay-TV subscription.

How to Cancel a DStv Debit Order

If you have been paying for your DStv subscription through a debit order and wish to cancel it, there are steps you can follow. Here’s how:

  1. Contact Your Bank:

    • Get in touch with your bank either by visiting the branch or calling their customer service helpline.
    • Inform them that you want to cancel the debit order linked to your DStv subscription.
  2. Provide Necessary Information:

    • The bank representative will ask for specific details such as your account number, name, and any other relevant information they may require.
  3. Request Cancellation of Debit Order:

    • Clearly state that you would like them to cancel the debit order associated with your DStv subscription.
  4. Confirm Cancellation Status:

    • After submitting the request, make sure to confirm whether or not the cancellation has been successfully processed.
  5. Update Payment Method (if necessary):

    If needed, update payment method on DSTV self-service portal using alternative options available such as credit card payments etc.

It is important always double-check if all future debits related specifically from DSTV were cancelled after following these steps.

Please note that cancelling a direct debit does not automatically terminate or suspend your actual DSTV services; it only stops further automatic deductions from occurring via this particular payment method.

How to Suspend a DStv Subscription

If you’re looking for a temporary break from your DStv subscription, suspending it might be the right option for you. Here’s how you can suspend your DStv subscription in South Africa:

1. Using the self-service portal:

  • Log in to your account on the official DSTV website.
  • Navigate to “My Account” or “Manage Account.”
  • Look for an option related to suspension or temporarily pausing your subscription.
  • Follow the prompts and provide any required information.

2. Contacting customer service:

If accessing the self-service portal is not convenient for you, another way to suspend your DStv subscription is by contacting their customer service team directly. You can reach out via phone call or email and request them to assist with suspending your account temporarily.

3. Visiting a customer service center:

Alternatively, if speaking with someone face-to-face suits you better, visit one of DSTV’s physical customer service centers near you. Explain that you want to suspend your subscription temporarily and they will guide through necessary steps.

It’s important to note that when suspending your DStv subscription, there may be certain terms and conditions or fees associated with the suspension. Make sure to clarify these details with the customer service representative or check the DSTV website for more information.

How to Disconnect a DStv Decoder

Disconnecting your DStv decoder is a straightforward process that can be done in just a few steps. Whether you are moving houses, upgrading to another service provider, or simply no longer require the services of DSTV, here’s how you can disconnect your DStv decoder:

1. Unplug the Power Cable:

Start by unplugging the power cable from both the wall socket and the back of your DStv decoder. This will ensure that there is no electrical connection between your device and any power source.

2. Remove All Cables:

Carefully remove all cables connected to your decoder including HDMI/AV cables (if applicable), Ethernet/LAN cable (if used for internet connectivity), as well as any other peripheral devices such as external hard drives or USB dongles.

3. Return Equipment (Optional):

If you rented equipment like an extra view decoders or satellite dish from MultiChoice when subscribing to DSTV, it may need returning upon cancellation of services according to their terms and conditions.

4. Contact Customer Service (Optional):

In some cases, you might want to contact customer care if they have specific instructions on what should happen after disconnection.

By following these simple steps mentioned above, you would successfully disconnect your DStv decoder.

Frequently Asked Questions

Question 1: How long does it take to cancel a DStv subscription?

The time taken to cancel a DStv subscription can vary depending on the method you choose. If you use the self-service portal or contact customer service, cancellation usually takes place immediately. However, if you visit a customer service center in person, there may be some processing time involved.

Question 2: What happens when I cancel my DStv subscription?

When you cancel your DStv subscription, your account will be deactivated at the end of the billing period. This means that after cancellation, you will no longer have access to any channels or services provided by DSTV.

Question 3: Can I cancel my DStv subscription online?

Yes! You can easily and conveniently cancel your DSTV subscription online through their self-service portal. Simply log into your account using your credentials and navigate to the “Manage Account” section where you’ll find an option for cancelling subscriptions.

Question 4: Can I Cancel MyDSTV Subscription At A Customer Service Center?

Yes, you are able to go directly to one of their branches with all necessary documents such as ID proof, etc. They would assist you accordingly.

Question 5: Can I cancel DStv via phone?

Unfortunately, no, you cannot do this over a call. But they provide WhatsApp chat support which is available from Monday – Sunday between (07h00-23h00).

Question 6: How do I suspend my DStv temporarily?

To suspend your DStv temporarily, follow these steps:

  1. Log onto www.dstvafrica.com
  2. Click on ‘MyAccount’
  3. Select ‘SelfService’
  4. Choose Manage Package then click Suspend this service
  5. Select the package you want to suspend and click Next
  6. Choose your suspension start date, end date then click Next
  7. Review your suspension details, then click Submit.

Note: You can only suspend for a maximum of 2 months.

Question 7: Can I disconnect my DStv decoder without canceling my subscription?

Yes, it is possible to disconnect your DStv decoder temporarily without canceling your subscription. This may be useful if you are going on vacation or need to move the decoder to another location. To do this, simply contact customer service or visit a customer service center and inform them about your temporary disconnection request.

Question 8: Can I reconnect my DStv subscription after canceling it?

Yes! If you have canceled your DSTV subscription but later decide that you want to reactivate it, you can easily do so by contacting their customer service team. They will guide you through the process of reactivating your account and resuming access to all DSTV services.

Note: The information provided in these answers is based on external sources and should be verified with official channels before taking any action regarding cancellation or other related matters with regards to DStv.


  1. https://www.quora.com/How-does-one-cancel-their-DStv-contract
  2. https://briefly.co.za/20725-how-cancel-dstv-subscription.html
  3. https://www.dstv.com/en-za/help/faqs

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