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How To Cancel Debit Order Fnb?

Quick Summary

To cancel a debit order with FNB, you can use their digital banking platforms such as the FNB Banking App, Online Banking, or Cellphone Banking. Simply follow the steps provided for each platform. FNB has also eliminated fees for stopping unauthorized debit orders and is actively monitoring and taking action against businesses processing illegal debit orders.


Canceling a debit order with FNB is a straightforward process that can be done using their digital banking platforms. Whether you prefer to use the FNB Banking App, Online Banking, or Cellphone Banking, we’ve got you covered. In this blog post, we will guide you through the steps of canceling a debit order on each platform.

Debit orders are convenient for recurring payments but sometimes circumstances change and it becomes necessary to stop or reverse them. With FNB’s user-friendly interfaces and secure systems in place, canceling your debit orders has never been easier.

In addition to providing step-by-step instructions on how to cancel your debit order with FNB using different platforms, we’ll also cover important information such as reversing unauthorized transactions and contacting customer support if needed.

So let’s dive into the details of cancelling your debit order with First National Bank (FNB)!

Note: It is essential always to review any terms and conditions associated with stopping or reversing specific types of debits before proceeding.

How to Cancel a Debit Order with FNB

Using the FNB Banking App

To cancel a debit order using the FNB Banking App, follow these steps:

  1. Login to the latest version of the app.
  2. Select your debit order from the list.
  3. Choose “My Debit Orders.”
  4. Select “Stop” for the specific debit order you want to cancel.
  5. Confirm any changes in amount if necessary.
  6. Accept and agree to the terms and conditions.

Using Online Banking

If you prefer using Online Banking, here’s how you can cancel a debit order:

  1. Login to your Online banking profile on fnb.co.za or through their mobile site m.fnb.co.za
  2. Go to “My Bank Accounts” section and select your account linked with that particular debited bank card/account number.
  3. Choose “Manage My Account” then click on ‘Debits’ tab where all active/recurring payments will be listed under ‘Recurring Payments’ option.
  4. Select “Reverse/Cancel” next to the debit order you want to cancel.

Contacting FNB for Assistance

Contact Options

If you need assistance with canceling a debit order or have any other queries related to your FNB account, there are several contact options available:

Finding a branch or ATM:

  • Visit the FNB website and use their branch locator tool to find the nearest branch.
  • You can also locate ATMs in your area using this tool.

Making a phone call:

For general inquiries, you can reach out to First National Bank by calling 1-800-5555. Their customer service representatives will be happy to assist you.

Scheduling an appointment:

If you prefer face-to-face interaction, it is possible to schedule an appointment at one of the branches. This way, you can discuss your specific needs with an expert from FNB who will guide and support you through the process of canceling a debit order.

Sending an email:

Another option is sending them an email detailing your query or concern. The official email address provided on their website allows customers like yourself direct access when seeking help regarding various banking matters.

Services Offered by FNB

First National Bank offers comprehensive services that cater to both personal and business financial needs including but not limited to:

Personal Banking:

Focusing on individual clients’ requirements, FNB offers a range of personal banking solutions such as savings accounts, current accounts, mortgages, and loans. They also provide online and mobile banking services for convenience in managing your finances on-the-go. Additionally, you can access investment options and savings plans designed to protect and grow your wealth over time. Furthermore, their mobile wallet service allows you to make payments using your mobile phone at participating retailers without the need for cash or card transactions. This is just a few examples of the extensive personal banking services that FNB offers to their customers.

Business Banking:

For entrepreneurs and business owners, FNB offers a wide range of services to support your financial needs. These include business accounts, loans and financing options, merchant services for accepting card payments from customers, and cash management solutions that help streamline your day-to-day operations. Additionally, FNB offers business insurance and investment options designed to help you protect your assets and grow your company.

Wealth Management:

FNB provides wealth management services that cater to individuals with significant assets or those looking to grow their investments. They offer personalized investment strategies tailored to your specific goals as well as financial planning advice from qualified professionals. Their wealth management team will work closely with you to ensure that you are making informed decisions about managing and growing your wealth.


To protect yourself, your family, and your belongings, FNB offers a variety of insurance products. These include car, home, life, personal accident, critical illness coverage, and specialized coverage such as travel or pet insurance to suit different needs. Furthermore, their customizable policies allow you to select the level of protection that is right for you.

Cancelling a Debit Order

If you are specifically seeking instructions on how to cancel a debit order with FNB, it is recommended that you contact them directly. This will ensure accurate guidance based on the specifics of your account and situation. A customer service representative will be able to give you step-by-step instructions on how to cancel a debit order through their digital banking platforms such as the FNB Banking App, online banking, or cellphone banking. You can also inquire about any additional documentation required or if there are any fees associated with canceling the debit order. It’s always best to reach out directly to FNB in order to get the most up-to-date information regarding this process.

FNB’s Fee-Free Debit Order Cancellation

Eliminating Fees for Stopping Unauthorized Debit Orders

FNB has made an important announcement regarding the cancellation of debit orders. They will no longer charge a fee for stopping unauthorized debit orders. This decision is aimed at combating rogue debit orders that have been impacting not only the financial industry but also FNB customers.

Monitoring and Analyzing Non-FNB Businesses

In order to ensure the safety and security of their customers’ accounts, FNB actively monitors and analyzes non-FNB businesses that are involved in processing illegal debit orders. By closely monitoring these activities, they can take decisive action to curb such fraudulent practices.

Reporting Organizations to PASA

To further strengthen their efforts against unauthorized debits, FNB takes strict measures by reporting organizations found guilty of processing illegal debit orders directly to the Payments Association of South Africa (PASA). In some cases, depending on severity or repeated offenses, they may even terminate services with these organizations altogether.

DebiCheck Authentication System

As part of its commitment towards preventing unauthorized transactions from taking place within customer accounts, PASA introduced a new system called DebiCheck. This authentication system aims specifically at combatting instances where consumers’ permission was not obtained prior to initiating a direct payment instruction through electronic channels like EFTs or recurring card payments without explicit consent.

Focusing on enhancing consumer protection rights while ensuring efficient banking processes remain intact; this initiative involves collaboration between 12 local banks including First National Bank (FNB) who is currently piloting it alongside others as well.

SMS Notifications And Fee For Higher Debts

To keep you informed about any changes happening in your account, FNB provides SMS notifications whenever there is a new debt raised. This allows you to stay alert and be aware of all incoming debts into your account. This feature empowers you with full control over your finances and enables you to take immediate action if any unauthorized debit order is detected.

However, it’s important to note that for debts higher than R200, there may still be a fee associated with stopping, disputing, or reversing the transaction. This can be done by contacting FNB’s contact center or visiting one of their branches. This measure has been put in place to prevent abuse of the system and ensure that only legitimate requests are being processed.

By implementing these measures, FNB aims at providing its customers with peace of mind when it comes to managing their accounts and ensuring they have full control over all transactions taking place within them.

Frequently Asked Questions

How long does it take to cancel a debit order with FNB?

Cancelling a debit order with FNB can be done quickly and easily using their digital banking platforms. The exact time it takes to cancel a debit order may vary, but in most cases, the cancellation should be processed immediately.

Can I cancel a debit order online?

Yes, you can cancel a debit order online through FNB’s Online Banking platform. Simply log in to your Online Banking profile, go to “My Bank Accounts,” select your debit order account, choose “My Debit Orders,” and follow the steps provided earlier in this article under the section for Online Banking.

What should I do if I suspect an unauthorized debit order?

If you suspect an unauthorized debit order, it is important to take immediate action. Contact FNB’s customer support or visit a branch to report the unauthorized debit order and request assistance in resolving the issue. They will guide you through the necessary steps to dispute and stop the unauthorized debit order.


  1. https://www.fnb.co.za/security-centre/fraud-and-disputes.html
  2. https://www.fnb-online.com/Contact-Us
  3. https://www.itweb.co.za/article/fnb-stops-fee-to-cancel-unauthorised-debit-orders/4r1lyMRoZp5qpmda

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