Quick Summary
This blog post provides a comprehensive guide on how to buy electricity using Capitec Bank. It covers step-by-step instructions for purchasing prepaid airtime and electricity through the Capitec Bank app or by dialing *120*3279#. Additionally, it mentions alternative options such as the Citiq Prepaid platform and online/mobile banking apps. The post also includes information on sharing electricity tokens and how to contact support if needed.
Introduction
Buying electricity is an essential task for many South Africans, and Capitec Bank offers a convenient way to purchase prepaid electricity through their digital channels. Whether you prefer using the Capitec Bank app or dialing *120*3279#, this guide will walk you through the steps of buying electricity with ease.
In addition to purchasing prepaid airtime and data bundles, customers can also buy prepaid electricity directly from their mobile devices. This means no more standing in long queues or rushing to physical vendors when your supply runs low. With just a few taps on your phone screen, you can have access to uninterrupted power at any time.
Capitec Bank understands that convenience is key in today’s fast-paced world, which is why they provide multiple options for buying prepaid services such as airtime and utilities like water and electricity. In this blog post, we’ll focus specifically on how to buy electricity using Capitec so that you never have to worry about running out again.
Whether it’s topping up your own meter or helping someone else who may be in need of assistance, let us guide you step-by-step through the process of purchasing prepaid electricity with Capitec Bank.
How to Buy Electricity Using Capitec
Buying Prepaid Airtime and Data
Step 1: Using the Capitec Bank App
To buy prepaid airtime, data, or SMS bundles using the Capitec Bank app, follow these steps:
- Open the app on your smartphone.
- Tap on the “Transact” option from the menu.
- Select “Buy Prepaid mobile.”
- Choose or add a beneficiary by entering their name and cellphone number if buying for someone else.
- Select the product type (airtime, data) and amount you want to purchase.
- Tap “Buy” to complete your transaction.
Step 2: Using *120*3279#
If you prefer not to use an app, you can also buy prepaid airtime and data through USSD (*120*3279#). Here’s how:
- Dial *120*3279# from your registered phone number associated with your Capitec account.
- Choose either ‘Air’ for airtime or ‘Data’ for purchasing data bundles when prompted in order of preference.
- Select which bank account should be debited during this process.
- Enter/select desired recharge value/amount as per options provided.
- Confirm details entered are correct before proceeding further.
- Provide necessary information such as recipient’s cell phone number if applicable.
- Verify all details once again before confirming payment.
- Input Mobile Banking PIN code when requested.
Step 3: Buying for Someone Else
Whether using the app or USSD service, you have an option of adding beneficiaries. This allows customers who wish to purchase electricity tokens for others without any hassle. To do so, follow these additional steps:
- For the app users:
- Enter the name and cellphone number of the recipient either during the same process as the purchase or by going to your beneficiary list in the app and adding them manually.
- For USSD users:
- After entering the recharge value/amount, provide the recipient’s cell phone number when prompted.
Buying Prepaid Electricity
Step 1: Using the Capitec Bank App
To buy prepaid electricity using the Capitec Bank app, follow these steps:
- Open the app on your smartphone.
- Tap on the “Transact” option from the menu.
- Select “Buy Electricity.”
- Enter the purchase amount for electricity tokens you want to purchase.
- Tap “buy” to complete your transaction.
Step 2: Using *120*3279#
If you prefer not to use an app, you can also buy prepaid electricity through USSD (*120*3279#). Here’s how:
- Dial *120*3279# from your registered phone number associated with your Capitec account.
- Choose ‘Electricity’ when prompted in order of preference.
- Select which bank account should be debited during this process.
- Provide necessary information such as meter number and recipient’s cell phone number if applicable.
- Verify all details once again before confirming payment.
- Input Mobile Banking PIN code when requested.
Step 3: Buying for Someone Else
Similar to buying airtime or data for someone else, you have an option of adding beneficiaries for purchasing electricity tokens on behalf of others. To do so, follow these additional steps:
- For the app users:
- Enter the recipient’s name, meter number, and cellphone number either during the same process as the purchase or by going to your beneficiary list in the app and adding them manually.
- For USSD users:
- After entering the recharge value/amount, provide the meter number, the recipient’s name, and their cellphone number when prompted.
Sharing Electricity Token
Step 1: Using the Capitec Bank App
Capitec Bank app allows you to share an electricity token directly from your phone. Here’s how:
- Open the app on your smartphone.
- Tap on the “Transact” option in the menu.
- Select “Buy Electricity.”
- Choose “Share Token.”
- Enter the recipient’s cellphone number and select your preferred messaging platform, such as WhatsApp, from the list of options provided.
Other Options for Purchasing Electricity
Option 1: Citiq Prepaid Platform
If you prefer using a different platform, Citiq Prepaid offers various purchasing options for prepaid electricity or water. Here are the details:
- Visit Citiq Prepaid website and choose either online or mobile method to purchase tokens using credit card payment option or Ozow EFT payment method respectively.
Option 2: Online or Mobile Banking App
Customers who have accounts with FNB, Absa, Standard Bank, Nedbank, Capitec, and Investec can also buy prepaid electricity through their respective online or mobile banking apps if they are registered for online banking services. Simply log into your banking service app and follow the same steps as mentioned above in the relevant sections based on which banking institution you use.
Contacting Support
Option 1: Citiq Prepaid Call Center
If you need any assistance regarding purchasing electricity through Citiq Prepaid, you can contact their call center at [insert contact number] during business hours. They will be able to assist with any queries or support needed regarding buying electricity tokens via Capitec accounts on the Citiq Prepaid system.
Option 2: Email Support
Alternatively, if contacting via email is more convenient for you, you can send an email to support@citisprepad.co.za. Their support team will respond to your queries as soon as possible.
