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How Long Does Ewallet Last?

Quick Summary

The FNB eWallet service allows users to send money instantly to recipients with a valid South African cellphone number. The service has transaction limits and fees, and users can withdraw cash, buy prepaid services, and make point of sale transactions using eWallet. The duration of an eWallet is not explicitly mentioned in the sources, but users can request reversals of transactions and should ensure the accuracy of recipient information to avoid any loss or damage. Additionally, eWallet is also used for digital payments at Scholastic Book Fairs, providing a convenient and cashless shopping experience for children and their families.


The use of digital payment methods has become increasingly popular in recent years, providing convenience and ease for users. One such method is an eWallet, which allows individuals to make transactions without the need for physical cash or traditional banking services.

In this blog post, we will explore the concept of an eWallet and specifically focus on the FNB (First National Bank) eWallet service available in South Africa. We will delve into how it works, its features and usage options, transaction limits and fees associated with it. Additionally, we’ll discuss security measures implemented by FNB to protect user information.

Whether you’re new to using electronic wallets or looking for more information about the FNB eWallet service specifically – this comprehensive guide aims to provide all relevant details regarding its functionality so that you can confidently utilize this convenient financial tool.

So let’s dive right in!

What is an eWallet?

An eWallet, also known as a digital wallet or mobile wallet, is a virtual account that allows users to store and manage their money electronically. It eliminates the need for physical cash transactions by providing a convenient way to make payments and transfer funds using electronic devices such as smartphones or computers.

eWallets are becoming increasingly popular due to their ease of use and accessibility. They offer various features depending on the service provider but generally allow users to send money, receive funds, pay bills, purchase goods online or in-store, and even withdraw cash from ATMs.

One example of an eWallet service is offered by FNB (First National Bank) in South Africa. The FNB eWallet service enables customers with valid South African cellphone numbers to send money instantly without needing bank accounts. This makes it particularly useful for individuals who may not have access to traditional banking services.

Overall, eWallets provide a secure alternative payment method that simplifies financial transactions while offering convenience at your fingertips.

How does the FNB eWallet service work?

The FNB eWallet service is a convenient and secure way for FNB customers to send money instantly to anyone with a valid South African cellphone number. The process of using the eWallet service is simple and straightforward.

Registration and Access

To use the FNB eWallet service, you need to have an active account with First National Bank (FNB). Once you are registered as an FNB customer, you can access the eWallet feature through various channels such as Online Banking, Cellphone Banking, or by using the dedicated app provided by FNB.

Sending Money

When sending money through your chosen channel, simply select “eWallet” as your transfer option. You will then be prompted to enter the recipient’s cellphone number along with other required details like transaction amount and reference information.

Once all necessary information has been entered correctly, confirm your transaction request. At this point in time funds will be deducted from your linked bank account or credit card if applicable based on selected payment method during initiation of fund transfer.

Recipient Instructions

After confirming your transaction request successfully, the recipient will receive an SMS notification containing instructions on how they can withdraw their funds at any participating ATM or retailer that supports cash withdrawals via mobile wallets.

It’s important for both the sender and receiver to ensure accuracy when entering cell phone numbers since transactions cannot be reversed once sent. It should also be noted that there may be fees associated depending upon the type of reversal requested.

Overall, the simplicity, ease-of-use, and instant availability make it one of the most popular ways among users within South Africa who want quick transfers without the hassle involved in traditional banking methods.

Transaction limits and fees

The FNB eWallet service offers convenient and instant money transfers to anyone with a valid South African cellphone number. However, it is important to be aware of the transaction limits and associated fees when using this service.

Transaction Limits:

The daily and monthly transaction limits for eWallet send money services depend on your account type. If you are using digital channels such as Online Banking, the App, Mobi, or USSD, the default daily limit ranges from R3 000 to R15 000 based on your specific account type. For transactions made at an ATM, the send money limit will be limited by your card’s default limit but can range between a minimum of R20 up to a maximum of R1 500.

It is essential that you keep these limitations in mind while making transactions through eWallet so that they align with your financial needs within any given time frame.


When sending funds from an FNB account to an eWallet recipient there are applicable charges involved. The fee structure consists of two components – a fixed charge plus additional costs calculated per every hundred Rand sent:

  • A flat rate fee amounting to R2.
  • An extra cost equivalent to approximately ZAR2.40 per each ZAR100 transferred.

Reversals may also incur certain charges depending on how they were initiated:

  • Telephone/branch reversals carry a reversal fee set at around ZAR75.
  • Cellphone banking reversals have lower costs attached which come out roughly around ZAR17.50.

While recipients do not face any monthly account maintenance expenses nor withdrawal-related surcharges (when utilizing designated ATMs or selected retailers), it remains crucial for both parties involved in an exchange via this platform remain informed about all potential monetary implications tied into their respective roles.

By being mindful of these transactional boundaries along with understanding related fees beforehand; users can make more informed decisions regarding their usage of the FNB eWallet service.

Features and Usage of the FNB eWallet Service

The FNB eWallet service offers a range of features that make it convenient for customers to send money, withdraw cash, and make purchases. Here are some key features and ways you can use the FNB eWallet:

1. Sending Money:

  • With the FNB eWallet service, you can instantly send money to anyone with a valid South African cellphone number.
  • You can initiate transfers through various channels such as Online Banking, Cellphone Banking, or using the FNB Banking App.

2. Withdrawals:

  • Recipients of funds sent via an eWallet do not incur any monthly account fees.
  • Cash withdrawals from an FNB ATM or selected retailers are free of charge.

3. Prepaid Services:

The convenience doesn’t stop at sending money; you can also utilize your e-Wallet for prepaid services like airtime top-ups, data bundles purchase electricity vouchers etc., making it easy to manage all your essential needs in one place.

4. Point-of-Sale Transactions:

Besides person-to-person transactions, you have access to point-of-sale transaction facilities where participating merchants accept payments directly from your wallet balance. This allows a seamless shopping experience without needing physical cash on hand.

It’s important to note that there may be certain limits associated with these services depending on your account type and channel used (such as daily transfer limits). These limits ensure security measures while providing flexibility within reasonable boundaries.

To get started with utilizing these features effectively, simply register for an eWallet by following the simple steps provided by First National Bank (FNB) and start enjoying hassle-free digital financial management!

Please refer back regularly to our website (Askly) for updates regarding new feature additions, changes in terms & conditions, and other relevant information related to usage guidelines.

Reversals and Security Measures

Reversing a transaction made through eWallet is possible, but it comes with certain conditions. If you realize that you have sent funds to the wrong recipient or entered an incorrect amount, you can request a reversal by contacting the eWallet Call Centre. However, please note that reversals may incur a fee and are not guaranteed.

It’s important to exercise caution when using eWallet to ensure the security of your transactions. FNB has implemented various security measures to protect users’ funds and personal information. These include encryption technology for secure data transmission and strict authentication processes.

To further enhance security, it is crucial for senders to verify the accuracy of recipient details before initiating any transaction. FNB does not verify recipients’ identities or cell phone numbers; therefore, ensuring correct information rests solely on senders’ shoulders.

Additionally, protecting access credentials such as PINs associated with your eWallet account plays a vital role in maintaining its integrity. It is recommended that users keep their cellphone safe at all times since unauthorized access could lead to potential misuse of their wallet balance.

While FNB takes precautions against fraudulent activities within its control scope, they cannot be held responsible if third parties gain unauthorized access due network provider reallocation or disclosure of sensitive login details by customers themselves.

By adhering strictly to these guidelines provided by FNB regarding reversals and implementing necessary safety practices while utilizing this service will help safeguard both sender’s interests as well as maintain overall system reliability.

eWallet for Scholastic Book Fair

The Scholastic Book Fair offers a convenient digital payment account called eWallet. This innovative feature allows kids to shop at the fair without the need for cash, making it easier and safer for both parents and children.

With eWallet, family members and friends can contribute funds directly into the child’s account. There are three simple ways to add money to an eWallet account:

1. Credit Card:

Parents or guardians can easily fund their child’s eWallet by using a credit card.

2. Previous Balance:

If there is any remaining balance from a previous book fair, it can be transferred into the new event’s eWallet.

3. Invite Contributions:

Families have the option of inviting extended family members or friends to contribute towards their child’s purchases through email invitations.

Once funds are added, they become immediately available in the student’s virtual wallet within seconds! Children no longer have to worry about carrying physical money; instead, they simply provide their name when making purchases at participating vendors during The Scholastic Book Fair.

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Frequently Asked Questions

Question 1: How long does an eWallet last?

Answer: The duration of an eWallet depends on the specific service provider. For example, FNB’s eWallet in South Africa has no specified expiration date for funds sent to a wallet. However, it is important to note that some providers may have policies regarding dormant accounts or inactive wallets which could result in fees being charged after a certain period of account inactivity.

Question 2: Can I reverse a transaction made through eWallet?

Answer: Yes, it is possible to reverse a transaction made through an eWallet under certain conditions. In the case of FNB’s eWallet service, senders can request reversals before recipients withdraw the funds from their wallet. It should be noted that there are fees associated with successful reversals and not all transactions can be reversed (such as those sent to Easy Zero accounts).

Question 3: What are the transaction limits for eWallet?

Answer: Transaction limits vary depending on your chosen service provider and type of account you hold with them. For instance, FNB sets daily and monthly transaction limits based on different channels such as Online Banking or ATMs.

Question 4: Are there any fees associated with using eWallet?

Answer: Yes, there might be charges applicable while using eWallet services. For example, fees apply when sending money from an FNB account to eWallet and also for reversing incorrect transactions. Furthermore, dormancy fees may apply if the wallet is inactive for a specified period of time. It’s important to review the terms and conditions of your specific service provider for more detailed information on associated fees.

Question 5: Can I use eWallet for online purchases?

Answer: The ability to use an eWallet for online purchases will depend on your specific service provider. However, many service providers do offer this feature which allows the users to make online purchases using their eWallet balance.

Question 6: How can I add funds to my eWallet account?

Answer: The process of adding funds to an eWallet account varies depending on the service provider. In general, you may be able to fund your eWallet by linking it with a bank account or credit card. Some providers also allow for cash deposits at designated locations or through mobile money transfer services.

Question 7: What happens to unused eWallet funds?

Answer: The treatment of unused eWallet funds depends on the specific service provider. Some providers may convert the unused funds into an eGift card balance, which can be used for future purchases or transferred to another eWallet account. It is recommended to check with your service provider for their specific policies regarding unused funds.


  1. https://www.fnbzambia.co.zm/downloads/SendMoney/eWallet-Terms-of-Use.pdf
  2. https://www.fnb.co.za/send-money/eWallet.html
  3. https://bookfairs.scholastic.com/content/fairs/hub/ewallet.html

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