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How Do I Get My Vodacom Number?

Quick Summary

If you’re looking to find your Vodacom number, there are several methods you can try. You can dial a USSD code, use the Vodacom website or the My Vodacom App, check your SIM card packaging, or contact Vodacom customer care for assistance. Additionally, the My Vodacom self-service platform allows you to register for a profile to manage your cellphone account online, access account balances and billing information, upgrade services, create a Vodacom Email address, and more.


Welcome to Askly, your go-to source for answers to common questions. In this blog post, we will be addressing a frequently asked question – “How do I get my Vodacom number?” If you’re a Vodacom customer in South Africa and find yourself needing to retrieve your mobile number, you’ve come to the right place.

We have gathered information from various reliable sources including the official Vodacom website and other reputable online platforms. By following our comprehensive guide below, you’ll learn multiple methods on how to easily obtain your Vodacom number without any hassle.

So let’s dive into it and discover different ways that can help you quickly access your unique Vodacom phone number!

Note: The content provided is based on external sources mentioned earlier but has been rewritten by AI language model GPT-3 (trained by OpenAI)

How to Get Your Vodacom Number

Method 1: Dialing a USSD code

To find your Vodacom number, you can simply dial a USSD code on your phone. Follow these steps:

  1. Open the dialer app on your smartphone.
  2. Enter *135*501# and press the call button.
  3. Wait for a few seconds, and your Vodacom number will be displayed on the screen.

Method 2: Using the Vodacom website

If you have access to the internet, another way to retrieve your Vodacom number is by using their official website. Here’s what you need to do:

  1. Visit www.vodafone.co.za or www.vodashop.co.za in any web browser.
  2. Look for an option that says “Log In” or “My Account.” Click on it.
  3. Enter your login credentials (username/email address and password) if prompted.
  4. Once logged in successfully, navigate through different sections of My Account until you find information about yourself including details like name, email id, and most importantly, your mobile/Vodacom number.

Method 3: Using The MyVodafone App

The third method involves downloading and installing the ‘MyVodafone’ application from Google Play Store/App Store depending on whether you use an Android or iOS device respectively. Follow the below instructions after successful installation:

  • Open up this newly installed app.
  • Sign into your account with a valid username/password combination (if not already done).
  • Look out at the home page/dashboard where all relevant info regarding your user profile would be available, such as your name, email ID, and mobile/phone number (which we are looking forward to here).

Method 4: Checking SIM Card Packaging

If none of the above methods work, then checking the SIM card packaging could help. When purchasing a new Vodacom connection, the SIM card comes along with its own package, which contains various important information related to the customer. One among them is the Vodacom number itself, which can be found printed on it.

Method 5: Contacting Vodacom Customer Care

If all else fails, you can always reach out to the friendly customer care team at Vodacom for assistance. Here’s how:

  1. Dial 082111 from your cellphone or any other phone.
  2. Follow the voice prompts and select the option to speak with a representative.
  3. Provide them with necessary details like name, email ID, address, etc. to verify your identity and retrieve your Vodacom number (if possible).

These methods should help you easily find your Vodacom number without much hassle.

Registering for My Vodacom

Step 1: Visit the Vodacom website

To register for a profile on My Vodacom, start by visiting the official Vodacom website. You can do this from your desktop computer or mobile device.

Step 2: Register for a profile

Once you are on the Vodacom website, look for the option to register or create an account. Click on it and follow the prompts to provide your personal details such as name, email address, cellphone number, and password. Make sure that all information is accurate and up-to-date.

Step 3: Accessing Your Profile

After successfully registering for a profile on My Vodacom, you will be able to access it at any time using different channels:


Simply visit www.vodafone.co.za/myvodacomsa/ and log in with your registered email address (or username) and password.

MyVodafone App:

Download and install “MyVodafone” app from Google Play Store or Apple App Store onto your smartphone. Open the app after installation completes then enter login credentials used during registration process.

Now that you have accessed your profile through either of these methods, you’ll gain full control over managing various aspects of your cell phone account online.

Note: The content provided above has been written based solely upon external sources mentioned earlier without being reviewed or edited.

Account Management

Managing your Vodacom account is made easy with the My Vodacom self-service platform. Once you have registered for a profile, you can access and manage various aspects of your account online. Here are some key features of account management:

View Account Balances:

With just a few clicks, you can easily check your remaining airtime balance, data usage, and SMS bundles. This allows you to stay on top of your usage and make informed decisions about recharging or purchasing additional bundles.

Check Billing Information:

Gone are the days when checking billing information meant waiting for paper statements in the mail. Through My Vodacom, you can conveniently view detailed billing information such as call records, itemized charges, and payment history all in one place.

Manage Service Subscriptions:

Whether it’s managing add-on services like Voicemail Plus or content subscriptions like music streaming platforms or video-on-demand services – everything is at your fingertips through My Vodacom. You have full control over which services are active on your line so that they align with what suits best for yourself.


  • Upgrading Services: If there comes a time when upgrading to a new device becomes necessary; this too can be done effortlessly via the self-service platform.
  • Creating A Vodacom Email Address: As part of its offerings within “My Profile,” users also get an opportunity to create their own personalized email address using @vodamail.co.za domain extension.

By utilizing these tools provided by MyVodafone Self Service Platform from anywhere anytime (desktop/mobile/app), customers gain greater visibility into their accounts while enjoying added convenience without having to visit physical stores or contact customer care representatives directly.

Upgrading and Creating a Vodacom Email Address

Upgrade services online:

If you are looking to upgrade your current Vodacom service, the My Vodacom self-service platform provides an easy way to do so. By accessing your profile on the website or through the My Vodacom app, you can explore exclusive device deals and promotions available for upgrading.

Whether it’s getting a new smartphone with better features or increasing your data plan for more browsing freedom, upgrading is just a few clicks away. Simply browse through the available options, select what suits your needs best, and follow the prompts to complete the upgrade process.

Create a Vodacom Email address:

Having an email address associated with your mobile network provider can be convenient in many ways. With My Vodafone Self Service platform offered by South Africa’s leading cellular network operator -VODACOM- creating one has never been easier!

To create a personalized @vodamail.co.za email address:

  1. Log in to Your Profile: Visit voda.com/vmss from any internet-enabled device such as desktop computer/laptop/tablet/smartphone.
  2. Navigate To The “My Account” Section: Once logged into Your account, navigate towards the “my account” section of their dashboard where they will find an option called ‘Email’.
  3. Select ‘Create New’ Option: Clicking this button would open up a form which requires user input like desired username (before ‘@vodamail.co.za’) & password.
  4. Submitting Form And Confirmation Of Creation: After filling out all necessary details click submit. A confirmation message should appear indicating that creation was successful along with login credentials.

With these simple steps completed successfully, you now have access not only to emails but also other benefits including spam filtering, virus scanning, etc. provided by our partner Google Apps suite!

Accessing Through Different Channels


The Vodacom website provides a convenient way to access your Vodacom profile and manage your cellphone account. To access your profile through the website, follow these steps:

  1. Visit the official Vodacom website.
  2. Look for the “My Vodacom” section on the homepage or navigate to it using the menu options.
  3. Click on “Log in” or “Sign in” to enter your login credentials.

Once logged in, you will have access to various features and information related to your account, including viewing balances, checking billing details, managing service subscriptions, upgrading services online, and creating a Vodacom Email address if desired.

MyVodafone App:

Another option for accessing and managing your Vodafone account is by downloading and installing the MyVodafone app on smartphone devices such as Android or iOS platforms from their respective app stores (Google Play Store/App Store). Once installed, follow these steps:

  1. Open up the MyVodaCom application.
  2. Log in with the registered username/password combination used during the registration process mentioned above under the heading ‘Registering For My Vodacom’.
  3. Once successfully signed-in, users can view all relevant data regarding their mobile phone usage, such as balance, remaining minutes left, etc. They can also make payments towards outstanding bills, upgrade existing plans, purchase new ones, and change personal settings associated with the device(s) linked to this particular number, among other things available within the scope offered via the platform itself!

Dial *135# from Your Phone:

If you prefer not using an internet connection but still want quick access without any hassle, then dialing the USSD code “*135#” directly onto the keypad followed by pressing the call button should do the trick! This method allows users to retrieve necessary information about the current status of their accounts, including finding out the exact cell-phone they’re currently utilizing along with its unique identification numbers assigned upon activation date thereof – making life easier when needing assistance troubleshooting issues that arise unexpectedly while being away from home base where more traditional means might be unavailable at the time being.

These different channels provide flexibility and convenience for Vodacom customers to access their accounts, manage services, and stay updated on important information. Choose the channel that suits your preference and enjoy a seamless experience with Vodacom’s self-service options.

Features and Benefits

Online-exclusive device deals:

With My Vodacom, you have access to exclusive device deals that are only available online. Whether you’re looking for a new smartphone or tablet, these special offers can help you save money on your next purchase.

Viewing PUK numbers:

If you ever find yourself in need of your Personal Unlocking Key (PUK) number, My Vodacom has got you covered. You can easily view and retrieve your PUK number through the self-service platform. This is especially useful if your SIM card gets locked due to entering an incorrect PIN multiple times.

Purchase history:

Keeping track of your past purchases is important when it comes to managing expenses and staying organized. With My Vodacom’s purchase history feature, all details regarding previous transactions made using your account will be readily accessible at any time. From airtime top-ups to data bundles purchased, this feature allows for easy reference whenever needed.

Airtime advance:

Running out of airtime unexpectedly can be frustrating – but with My Vodacom’s airtime advance option, there’s no need to worry about being disconnected from loved ones or missing important calls anymore! The self-service platform provides users with the ability to request an emergency loan of airtime which will then be deducted from their next recharge automatically.

Airtime transfer:

Sometimes we may want to share our mobile credit with friends or family members who might urgently require it – whether they’ve run out completely or simply need a little extra boost until their own recharge becomes available again. My Vodacom makes transferring prepaid credits between accounts quick & simple by allowing customers full control over how much balance should go where; ensuring everyone stays connected without hassle!

Changing price plans:

As our needs change over time so do our requirements when it comes down choosing what suits us best financially speaking too- luckily enough though thanks once more towards having such great features offered via “My Vodacom” platform; one can easily switch between different price plans without any hassle whatsoever. Whether you’re looking for more data, minutes or SMS bundles – the self-service portal allows users to make these changes with just a few clicks.

These features and benefits offered by My Vodacom are designed to enhance your experience as a Vodacom customer. From exclusive device deals to convenient account management options, this self-service platform puts control in your hands. Take advantage of all that My Vodacom has to offer and enjoy seamless connectivity at your fingertips!

Payment Options

Debit Order Re-submission:

One of the convenient payment options offered by Vodacom is debit order re-submission. If you have missed a payment or your previous debit order was unsuccessful, you can easily resubmit it through the My Vodacom self-service platform. By selecting this option, you authorize Vodacom to deduct the outstanding amount directly from your bank account on an agreed-upon date.

Promise to Pay Option:

Vodacom understands that there may be instances where customers are unable to make immediate payments due to unforeseen circumstances. To assist in such situations, they offer a “promise-to-pay” option. This allows eligible users with arrears on their accounts to request additional time for making their payment without facing any service interruptions.

To utilize this feature:

  1. Log in to your My Vodacom profile using either the website or mobile app.
  2. Navigate towards the billing section and locate the “promise-to-pay” option.
  3. Enter relevant details like preferred repayment date and select submit.

Once submitted successfully, your promise-to-pay arrangement will be considered by Vodafone’s credit management team who will review and approve if deemed appropriate based on individual circumstances.

Please note that while these two methods provide flexibility when managing bill payments with ease, it is essential always keeping up with regular monthly obligations promptly as per agreement terms outlined within contract agreements.

Help and Support

At Vodacom, we understand that managing your cellphone account can sometimes be confusing or overwhelming. That’s why we offer a range of help and support options to assist you every step of the way. Whether you have questions about finding your Vodacom number or need assistance with managing your account, our dedicated team is here to help.

FAQ Section for Common Questions

Our website features an extensive FAQ section where you can find answers to common questions related to Vodacom services and account management. We have compiled a list of frequently asked questions based on customer inquiries over time, ensuring that the information provided addresses the most relevant concerns.

In this comprehensive FAQ section, you will find detailed explanations regarding various topics such as billing queries, service subscriptions, device upgrades, payment options, and more. Simply navigate through different categories or use our search function to quickly locate specific information pertaining to your query.

Support for Managing Vodacom Accounts

We also provide personalized support for customers who require assistance in managing their Vodacom accounts effectively. Our knowledgeable customer care representatives are available via phone, email, and live chat to address any issues you may encounter while using MyVodafone self-service platform or accessing other online resources. We strive to give prompt and accurate responses, to ensure that your experience with us is seamless and hassle-free. Whether it’s helping you to register for MyVodafone, self-service troubleshooting, billing inquiries, or any other account-related concerns, you can rely on our dedicated support team to deliver excellent customer service with a smile.

To get in touch with our friendly support staff, dial the toll-free number provided on your SIM card packaging or take advantage of the live chat feature available on our website. You can even send an email to us detailing your issue and expect a prompt response from one of our expert support agents. We strive to provide exceptional customer service at all times, so you can rest assured that your concerns will be addressed with the utmost care and professionalism.


At Vodacom, we believe in providing comprehensive help and support to our valued customers. Our FAQ section is designed to address common questions related to various aspects of Vodacom services, while our dedicated customer support team is available for personalized assistance with managing your account effectively. We are committed to ensuring a seamless experience for all users of MyVodafone self-service platform or any other online resources provided by us. Feel free to reach out whenever you need guidance or have inquiries – we’re here 24/7 ready to assist you!

Frequently Asked Questions

Question 1: How do I find my Vodacom number if I don’t have access to my SIM card packaging?

If you no longer have the packaging of your Vodacom SIM card, there are still several methods you can try to retrieve your Vodacom number. You can dial a USSD code by entering *135*501# on your phone and following the prompts. Alternatively, you can visit the Vodacom website or use the My Vodacom App (if installed) to log in to your account and view your number.

Question 2: Can I use these methods to find my Vodacom number if I am a prepaid customer?

Yes, all of these methods mentioned above are applicable for both prepaid and contract customers. Whether you’re using a pay-as-you-go plan or have signed up for a monthly contract with Vodafone South Africa (Vodacom), these options will help you easily locate your mobile phone’s associated contact details.

Question 3: What should I do if encounter any issues while registering for My Vodacom?

In case you face any difficulties during the registration process, it is recommended that you reach out directly to their support team at +27-82-111 from another device. They would be able to assist you further regarding this matter.

Question 4: Can I access My Vodacom outside South Africa?

Yes! The great thing about accessing the “My Vodacom” platform is that it allows users worldwide accessibility through various channels such as desktops, laptops, mobile devices including smartphones and tablets, etc.

Question 5: Are there charges involved when using USSD codes or sending an SMS?

No, the usage of USSD codes like *135*501# and sending blank SMS messages does not incur additional costs. These services provided by Vodafone come free-of-cost, so subscribers needn’t worry about being charged extra fees just because they want to retrieve their Vodacom number.


  1. https://now.vodacom.co.za/article/how-to-find-your-vodacom-number
  2. https://www.vodacom.co.za/vodacom/shopping/v/my-vodacom
  3. https://www.citimuzik.com/2023/03/how-to-check-vodacom-number-south-africa.html

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